Medical Front Desk Representative

Neighborhood Health•Fairfax, VA

About The Position

Under the supervision of the Medical Office Manager and/or Medical Front Desk Lead, this role serves patients by greeting and helping them with their appointment needs, maintaining records and accounts. The position also promotes Neighborhood Health services according to patient needs and demonstrates a commitment to Neighborhood Health’s mission of improving health and advancing health equity in Alexandria, Arlington, and Fairfax by providing access to high-quality primary care regardless of ability to pay.

Requirements

High school graduate/GED
Minimum of 2 years’ experience in customer service or administrative work in medical office settings
Ability to relate to patients, through familiarity with medical terminology
Demonstrated ability to build and maintain good customer rapport
Excellent interpersonal communication skills
Ability to work effectively with a diverse workforce and client base
Experience with information technology
Experience with electronic health records
Experience with medical records
Experience with culturally diverse populations
Experience with care of underserved populations
Knowledge of the local healthcare environment

Nice To Haves

Bilingual in English and Spanish preferred

Responsibilities

Greets patients, families, and visitors in a courteous, friendly, and professional manner.
Effectively utilizes the Electronic Medical Record (EMR) to register new patients and updates existing patient information including demographics, rendering provider, eligibility & insurance information, pharmacy, and other required fields.
Provides patient forms and other necessary documents and then checks them over to ensure that required fields are completed appropriately.
Answers telephones promptly ensuring that all in-coming lines are always covered.
Verifies patient eligibility and insurance coverage prior to every visit.
Collects co-pays or deductibles prior to the patient being seen by the provider per established policies and procedures.
Informs patient of their outstanding balance, noted in the EMR, collects said balance, and issues receipts when payment is collected.
Provides excellent customer service, handles patient complaints or escalates to Front Desk Representative III and/or Office Manager.
Acts as a liaison for patients and staff with questions or concerns related to mobile applications including Healow and/or other services offered by Neighborhood Health in lieu of Front Desk Lead and Office Manager.
Works closely with Medical and Nursing staff to ensure smooth patient flow and cut down on wait time.
Provides patients with support and guidance as needed.
Maintains patient waiting areas, office files, and front-desk areas in a manner that is consistently organized, neat and welcoming throughout the day.
Attends scheduled staff meetings and other meetings as needed.
Adheres to Neighborhood Health Policies and Procedures.
Maintains confidentiality of all patient records (HIPAA compliance).
Assists with developing, coordinating, and/or recommending improvements in program area.
May be assigned to various projects to advance the development or program area.
May be asked to assist during weekend or evening hours.
May be assigned to other office locations.
Able to work under minimal supervision.
Other duties may be assigned.