Medical Front Desk Representative – Inbound Phones

Advocare • Haddonfield, NJ

5d

About The Position

Ready to Find Your Forever Work Home? We know there are dozens of medical front desk openings out there—so why choose us? Because we aren't offering just another job; we’re offering a career home where you are truly valued. If you are an experienced medical front desk professional looking for a long-term team where your skills are recognized and your growth is supported, we would love to meet you.

Requirements

• Minimum of 1 year in a medical front desk or medical office setting.
• Proven expertise handling high-volume inbound patient calls with empathy, clarity, and professionalism.
• Solid understanding of medical insurance, pre-certifications, authorizations, and insurance portals (e.g., PEAR Portal).
• Direct experience entering, processing, and tracking patient referrals.
• Strong computer skills, fast data entry, and multi-tasking capabilities in a fast-paced environment.
• Applicants must have a minimum of 1 year of medical front desk/reception experience.
• At least 1 year of medical office/front desk experience
• Experience handling high-volume inbound patient calls
• Experience entering and processing patient referrals
• Experience using PEAR Portal and other insurance/payer websites
• Strong knowledge of medical insurance
• Experience with referrals, authorizations, and precertifications
• Strong computer and data-entry skills
• Excellent patient service and telephone communication skills
• Ability to multitask and stay organized in a busy medical office

Responsibilities

• Serve as the reassuring, expert voice on 100% of inbound patient phone calls.
• Guide patients seamlessly through scheduling, referrals, and insurance inquiries.
• Cross-train at Check-In and Check-Out to maintain a smooth, friendly patient flow.
• Collaborate directly with providers and staff as an integral member of a physician-owned care team.

Benefits

• Multiple medical and prescription coverage options to fit your lifestyle.
• Comprehensive dental and vision care plans.
• Health Savings Accounts (HSAs) with employer eligibility and Flexible Spending Accounts (FSAs).
• Voluntary short-term & long-term disability, term life insurance, AD&D, hospital indemnity, accident, critical illness, and cancer coverage.
• 401(k) retirement savings plan to help build your future.
• Generous Paid Time Off (PTO) to rest and recharge.
• Commuter benefits alongside group auto and homeowners insurance discounts.
• Vision coverage
• Flexible Spending Accounts (FSAs)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed