Medical Front Desk Rep - Boston, MA
About The Position
Gather Health delivers Social Primary Care to older adults, combining primary care, multidisciplinary teams, social care plans, community partners, and a technology-enabled home model. The company operates in Massachusetts and focuses on older adults with complex clinical and social needs. The Medical Front Desk Rep role is described as a Practice Operations Partner and is the first point of contact for patients arriving at the clinic. The clinic-based position welcomes patients, supports administrative and insurance-related processes, and collaborates with providers, patient liaisons, EMTs, and clinic administrators to help deliver coordinated care.
Requirements
- High school diploma or G.E.D.
- At least two years of experience working in a front desk function; primary care or healthcare experience is preferred.
- Strong interpersonal skills and experience in settings requiring frequent communication by phone and in person.
- Experience with basic office tools such as email and Outlook calendar.
- Strong verbal, written, and reading comprehension skills in English.
- Ability to work regular office hours Monday through Friday.
Nice To Haves
- Strong knowledge of Medicare billing and CPT coding.
- Experience in a call center environment.
- Experience with Athena or another Electronic Health Record software.
- Experience with seniors, underserved populations, individuals with disabilities, or other complex social needs.
- Bilingual ability in Haitian Creole, Spanish, Mandarin, Cantonese, or Vietnamese.
Responsibilities
- Welcome patients as they enter the clinic and communicate their arrival to the relevant care-team members.
- Handle incoming calls and messages, addressing or triaging requests such as appointment scheduling, form completion, and medication refills.
- Initiate outbound administrative requests by phone and in writing, including medical record requests and specialty appointment booking.
- Sort and triage incoming mail and faxes, including scanning and e-filing documents.
- Provide information and facilitate office tours for patients interested in joining the practice.
- Assist the Practice Operations Manager with administrative tasks such as ordering supplies and scheduling.
- Verify patient insurance by phone or online and collect applicable service copays.
- Assist with scheduling follow-up and referral appointments.
- Assist with scheduling patient transportation.
- Prepare and submit accurate insurance claims within required timeframes.
- Resolve claims issues with third-party insurance carriers and provide requested information in a timely manner.
- Engage with patients and their family members or caretakers to resolve claims issues and other insurance hurdles.
- Research and prepare appeals and provide additional documentation needed for timely claims processing.
- Support colleagues in a team-based environment to help ensure patients receive high-quality service and care.
- Perform additional duties as assigned.
Benefits
- Comprehensive medical, dental, and vision insurance with day-one eligibility.
- Company-paid life, short-term disability, and long-term disability insurance.
- 401(k) with company match and immediate vesting.
- Generous paid time off that increases with tenure.
- 11 paid company holidays.
- Employee Assistance Program (EAP).
- Supplemental benefit options.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
