Medical Front Desk Receptionist
About The Position
Centerstone is a leading nonprofit behavioral health system dedicated to providing life-changing care. We offer rewarding opportunities to serve individuals of all ages in various settings. As a trauma-informed organization, Centerstone fosters a culture of understanding, resilience, and support for clients, staff, and the community. This role is responsible for greeting and checking patients in and out of the clinic, both in person and via phone. Key duties include scheduling appointments, handling client payment information, filing, and other front desk tasks. The position also involves maintaining clinical staff schedules, entering and verifying client data, collecting copayments, providing technology support for telehealth appointments, managing a multi-line phone system, registering clients in the electronic medical record, and verifying insurance benefits. The role requires excellent customer service to create a recovery-focused environment for individuals seeking behavioral health and/or co-occurring services. Additionally, the receptionist will prepare and scan documents to HIM and may cross-train to cover duties at neighboring locations.
Requirements
- High school diploma or GED required.
- Valid and unrestricted driver’s license is required.
- Effectively communicate via written, verbal, in person and virtual methods.
Responsibilities
- Greeting and checking patients in and out of clinic, via in-person or on the phone.
- Scheduling patient appointments.
- Taking client payment information.
- Filing and other front desk tasks.
- Maintaining schedules of clinical staff.
- Entry and verification of client data.
- Collecting copayments.
- Providing technology support for telehealth appointments.
- Answering multi-line phone.
- Registration of clients in the electronic medical record.
- Providing excellent customer service to promote a service environment for individuals in need of behavioral health and/or co-occurring services that is recovery focused.
- Research and verification of insurance benefits and knowledge to apply for alternative payer sources.
- Prepare and scan documents to internal HIM.
- Cross train and perform duties to cover neighboring locations.
Benefits
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Employee Resource Groups
- Continuing education opportunities
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
