Medical Front Desk (Patient Experience Expert I)

CAN Community Health Inc.•Daytona Beach, FL

8d•Onsite

About The Position

CAN Community Health is now hiring a Patient Experience Expert I. This role is responsible for providing a welcoming first point of contact and ensuring accurate patient registration, scheduling, and communication so that patients experience timely, respectful, and coordinated access to care. The ideal candidate will be passionate about serving individuals impacted by HIV, Hepatitis C, STIs, and other infectious diseases and will become part of a professional team that upholds the company's mission and values. CAN Community Health has been recognized as an NPT's Best Non-Profit to Work for Award winner for over six years.

Requirements

High School Diploma or equivalent required.
Minimum of one year experience in a medical office or front office setting.
Must be able to operate a motor vehicle and have valid insurance and driver’s license.
Must be able to pass a Level I and Level II Background check as required.

Nice To Haves

Knowledge of electronic medical records systems preferred.

Responsibilities

Represent CAN Community Health’s mission, vision, and values in all interactions.
Provide professional, confidential assistance to patients.
Accurately collect, process and post patient payments, including co-pays, deductibles and outstanding balance.
Verify and update patient insurance information and eligibility during check-in.
Accurately explain billing policies, insurance coverage and patient financial responsibilities.
Ensure compliance with federal and state billing regulations and clinic policies, especially related to CAN’s mission.
Collaborate with Revenue Cycle Management (RCM) Team to resolve discrepancies and ensure payments are posted accurately.
Schedule and confirm patient appointments, managing any necessary follow-up for missing payments.
Respond to patient inquiries regarding billing, insurance and payment in a timely manner.
Assist with other front desk duties including answering phones and managing patient paperwork.

Benefits

Competitive pay
Generous paid PTO and Sick time
11 Paid Company Holidays
Paid training and certification support
Health, dental, vision, with generous company contribution
Paid life and disability plans
Retirement plan with generous match of up to 8% of your contribution additional match of 1%
Tuition Reimbursement Plan
Other voluntary plans are available to support you and your family
Career growth opportunities in a supportive environment