Medical Front Desk (Patient Experience Expert I)

CAN Community Health•Daytona Beach, FL

5d•Onsite

About The Position

CAN Community Health is looking for a Patient Experience Expert I who is passionate about patient care and making a difference every day. This role is for individuals passionate about serving the needs of those impacted by HIV, Hepatitis C, STIs, and other infectious diseases. The Patient Experience Expert I will become part of a professional team that upholds the company's Mission and Values. CAN Community Health has been recognized as one of NPT's Best Non-Profits to Work for Award for over six years.

Requirements

High School Diploma or equivalent required.
Minimum of one year experience in a medical office or front office setting.
Knowledge of electronic medical records systems preferred.
Must be able to operate a motor vehicle and have valid insurance and driver’s license.
Must be able to pass a Level I and Level II Background check as required.

Responsibilities

Represent CAN Community Health’s mission, vision, and values in all interactions.
Provide professional, confidential assistance to patients.
Accurately collect, process and post patient payments, including co-pays, deductibles and outstanding balance.
Verify and updated patient insurance information and eligibility during check-in.
Accurately explaining billing policies, insurance coverage and patient financial responsibilities.
Ensures compliance with federal and state billing regulations and clinic policies, especially related to CAN’s mission.
Collaborate with Revenue Cycle Management (RCM) Team to resolve discrepancies and ensure payments are posted accurately.
Schedule and confirm patient appointments, managing any necessary follow-up for missing payments.
Respond to patient inquiries regarding billing, insurance and payment in a timely manner.
Assist with other front desk duties including answering phones and managing patient paperwork.

Benefits

Competitive pay
Generous paid PTO and Sick time
11 Paid Company Holidays
Paid training and certification support
Health, dental, vision, with generous company contribution
Paid life and disability plans
Retirement plan with generous match of up to 8% of your contribution additional match of 1%.
Tuition Reimbursement Plan
Other voluntary plans are available to support you and your family
Career growth opportunities in a supportive environment