Med Equip Delivery Educator - Monett

CoxHealth•Monett, MO

3d•Onsite

About The Position

The Medical Equipment Delivery Educator delivers, sets up, and provides education on durable medical equipment and supplies. This work may take place in customers’ homes, the Home Support office, or clinic and hospital settings. The role provides 24-hour coverage for Home Support customers and effectively triages calls. The position is based at Home Support in Monett, Missouri, and is scheduled for 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m. After-hours and weekend on-call coverage is required and divided among the team.

Requirements

High school diploma or equivalent.
No previous experience required.
Ability to use computer and software systems and a phone system to transmit orders.
Ability to communicate and collaborate with coworkers, supervisors, patients, and customers.
Ability to obtain a Class E Driver's License within 30 days of hire.
If performing Liquid Oxygen duties, a CDL is required within 60 days of hire.

Responsibilities

Deliver and set up durable medical equipment and supplies in customers’ homes, the Home Support office, and clinic or hospital settings.
Educate customers on durable medical equipment and supplies.
Provide 24-hour coverage to Home Support customers and triage calls effectively.
Transmit orders using computer and software systems and the phone system.
Represent Home Support positively and professionally.
Communicate and collaborate with coworkers and supervisors to solve problems and discuss comments, ideas, and issues.
Follow applicable regulatory requirements and CoxHealth Home Support policies and procedures.
Treat internal and external customers with timeliness, courtesy, sincerity, and patience.
Maintain a clean, organized work area to support timely order placement and order tracking.
Use supplies efficiently and maintain working knowledge of warehouse and inventory management systems.
Maintain current knowledge of respiratory and durable medical equipment and trends related to home care.
Follow safety principles, infection-control methods, OSHA standards, lifting principles, and hospital emergency codes when performing the job.
Communicate job-related problems and needs, including those related to patient or customer needs, through appropriate channels.
Use committee structures and formal communication channels to support problem solving, decision making, and communication of results.
Use standards, guidelines, and protocols for care delivery and incorporate data and information to improve care, practice, and outcomes.