Med Equip Delivery Educator - Monett

CoxHealth•Monett, MO

1d•Onsite

About The Position

The Medical Equipment Delivery Educator delivers, sets up, and provides education on durable medical equipment and supplies. Services may take place in customers’ homes, the Home Support office, or clinic and hospital settings. The role provides 24-hour coverage to Home Support customers and effectively triages incoming calls. The position works 8:00 AM–4:30 PM, Monday through Friday, with after-hours and weekend on-call duties shared among the team.

Requirements

High school diploma or equivalent.
No previous experience required.
Ability to use computer and software systems and a phone system to transmit orders.
Must obtain a Class E driver's license within 30 days of hire.
If performing Liquid Oxygen duties, must obtain a CDL within 60 days of hire.
Familiarity and compliance with applicable DOT, Joint Commission, OSHA, and FDA regulations and CoxHealth Home Support policies and procedures.

Responsibilities

Deliver, set up, and educate customers on durable medical equipment and supplies in home, office, clinic, and hospital settings.
Provide 24-hour coverage to Home Support customers and triage calls effectively.
Represent Home Support positively and professionally.
Communicate and collaborate with coworkers and supervisors to solve problems and discuss comments, ideas, and issues.
Follow applicable regulatory requirements and CoxHealth Home Support policies and procedures.
Treat internal and external customers with timeliness, courtesy, sincerity, and patience.
Maintain a clean, organized work area to support timely order placement and easy order tracking.
Use supplies efficiently and maintain knowledge of the warehouse and inventory management systems.
Maintain current knowledge of respiratory and durable medical equipment and trends related to home care.
Follow safety principles, infection-control methods, OSHA standards, hospital emergency codes, and proper lifting principles.
Communicate job-related problems and patient or customer needs through appropriate channels.
Use committee structures and formal communication channels to support problem-solving, decision-making, and communication of results.
Use standards, guidelines, and protocols for care delivery and incorporate data to improve care, practice, and outcomes.