Medical Director

Upward Health•Hartford, CT

40d•Remote

About The Position

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health! The Medical Director will partner with cross-functional teams and senior leaders to deliver innovative and high-quality care in the home and community for high-need, high-risk, high-utilizing patients. Job requires a leader with a proven track record of innovation, achievement of measurable goals, and exceptional clinical competencies. The candidate has a proactive role in the marketplace and with our patients: delivering care directly and providing clinical oversight to the members of our Interdisciplinary Care Team. The ideal candidate must be flexible and willing to work in a high growth, fast paced company where the scope of services and protocols will evolve. This is a dynamic environment requiring flexibility, dedication, and commitment to improve care for underserved populations. The role is primary remote, but residence in the state of interest is required. Approximately 20% of your time will be doing direct patient care.

Requirements

Doctor of Medicine degree from a recognized medical school program
Current, unrestricted medical license in the State(s) of interest
Board Certified in Internal Medicine, Family Medicine or in related primary/specialty care
Minimum three years of experience practicing in a direct patient care environment
Strong healthcare management acumen, including working knowledge of current U. S. payer and provider landscape
Must be able to positively interact with other clinicians, senior management, patients and their families, and all levels of medical and non-medical professionals
High sense of urgency and can-do attitude required
Strong communication and problem-solving skills - will proactively and thoroughly communicate with other members of the team and seek input and guidance to solve tough problems
Technical acumen with EMR system (Athena experience a plus)

Nice To Haves

Previous medical leadership and teaching experience preferred
Expertise in population-based medicine and quality improvement principles
Experience with managing patients with complex needs, including behavioral health and substance use diagnoses

Responsibilities

Deliver innovative and high-quality care in the home and community for high-need, high-risk, high-utilizing patients.
Provide clinical oversight to the members of our Interdisciplinary Care Team.
Direct patient care (approximately 20% of time).
Shape clinical direction and drive the delivery of high-quality care.
Motivate and lead interdisciplinary teams.
Work effectively across departments and with external stakeholders to ensure integrated, patient-centered care.
Navigate a rapidly evolving work environment, adjust strategies as needed, and embrace new methods of care delivery.
Demonstrate ownership of both clinical outcomes and team performance, ensuring high-quality care for patients.
Consistently demonstrate compassion and understanding toward patients and team members, recognizing the complexities of their needs.
Clearly articulate clinical goals, challenges, and changes to both technical and non-technical stakeholders, fostering transparency and collaboration.
Prioritize patient needs and ensure decisions are made with the goal of improving patient health and quality of life.
Interact with key stakeholders, including patients, families, senior management, and external partners, to align on goals and drive operational success.