Medical Director

The Good Shepherd Community Clinic, Inc.•Ardmore, OK

9d•Hybrid

About The Position

The Medical Director is a practicing clinician who actively manages a patient panel and serves as a daily presence and role model for the provider team on the clinical floor. The role primarily focuses on direct patient care and hands-on clinical leadership, including supervising providers, offering real-time coaching, and upholding high standards of care. A secondary focus includes administrative and operational duties such as quality improvement oversight, regulatory compliance support, and collaboration with senior leadership. Administrative tasks are coordinated with the Chief Medical Officer (CMO) and are designed to complement, not overshadow, the clinical work. The schedule is predominantly patient-facing, with protected time allocated for leadership responsibilities.

Requirements

Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO) degree from an accredited institution.
Board Certification in Family Medicine, Internal Medicine, or Pediatrics (required; must be maintained throughout employment).
Current, unrestricted Oklahoma medical license in good standing.
Current DEA registration.
Current BLS/ACLS certification.
Minimum of five (5) years of clinical experience in primary care.
At least two (2) years in a leadership or administrative role preferred.
Prior FQHC, community health center, or rural healthcare experience strongly preferred.
Demonstrated experience with quality improvement frameworks, clinical metrics, and population health management.
Experience with electronic health records (EHR) systems; experience with athenahealth (athenaOne) preferred.
In-depth knowledge of HRSA Health Center Program Requirements and FQHC regulations preferred.
Strong understanding of Medicaid, Medicare, and sliding fee scale structures as they apply to FQHCs preferred.
Demonstrated ability to lead, motivate, and develop multidisciplinary clinical teams.
Excellent interpersonal, written, and oral communication skills.
Commitment to health equity, cultural humility, and serving diverse and underserved populations.
Ability to manage competing priorities in a fast-paced environment and exercise sound clinical and administrative judgment.

Nice To Haves

Master of Public Health (MPH), Master of Health Administration (MHA), or equivalent graduate training in health leadership.
Experience with Collaborative Care Model (CoCM) or integrated behavioral health in primary care settings.
Familiarity with value-based care models, pay-for-performance arrangements, or Accountable Care Organizations (ACOs).
Bilingual proficiency (English/Spanish) a plus.

Responsibilities

Provide direct patient care as a practicing clinician within a primary care panel, modeling clinical standards for the provider team.
Serve as the primary supervisor for all clinical providers (physicians, APPs, mid-level staff) on a day-to-day basis.
Conduct regular one-on-one check-ins, performance conversations, and real-time clinical coaching with providers.
Oversee credentialing, privileging, and ongoing performance evaluations for all licensed clinical staff in coordination with the Chief Compliance Officer (COO) and the CMO.
Facilitate regular provider meetings, case conferences, and clinical education sessions.
Address provider concerns, workflow barriers, and clinical questions promptly, escalating systemic or strategic issues to the CMO.
Serve as a clinical resource and mentor for providers across all service lines, including integrated behavioral health teams.
Lead provider participation in the center's Quality Improvement (QI) program, including development of QI plans, performance metrics, and clinical benchmarks aligned with UDS measures and HRSA expectations.
Monitor and analyze clinical quality data to identify trends, gaps in care, and opportunities for improvement.
Champion patient safety initiatives and ensure compliance with clinical risk management protocols.
Oversee peer review processes and implement corrective action plans as needed.
Assist in preparation for FTCA (Federal Tort Claims Act) deeming, PCMH recognition, and other accreditation or certification activities.
Ensure compliance with all applicable federal, state, and local regulations governing FQHC clinical operations, including HRSA's Health Center Program Requirements.
Support preparation of annual UDS reports, as needed.
Collaborate with the Compliance Officer to address clinical compliance matters including HIPAA, OSHA, and Medicaid/Medicare requirements.
Support compliance with Oklahoma State Department of Health (OSDH) and Oklahoma Health Care Authority (OHCA) regulations.
Implement clinical strategies, policies, and initiatives as directed by the CMO, translating direction into actionable plans at the provider and department level.
Serve as the primary operational liaison between frontline clinical staff and senior leadership, ensuring clear communication in both directions.
Partner with operations and finance leadership to optimize clinical workflows, scheduling, staffing models, and productivity benchmarks.
Provide clinical input on service line development, including primary care, behavioral health, dental, pharmacy, and specialty linkages, in alignment with the CMO's strategic vision.
Participate in leadership team meetings, Board committee activities, and clinical governance structures as requested by the CMO or CEO.
Represent the health center with external partners, hospitals, and community organizations in coordination with senior leadership.
Support grant applications and program proposals requiring clinical expertise, as directed.