Medical Director: Pediatric Emergency Medicine Full Time Days

East Tennessee Children's Hospital • Knoxville, TN

2d • Onsite

About The Position

At Dolly Parton Children’s Hospital, care is at the CORE of who we are. We are comprised of team members who live out our core values of Compassion, Ownership, Respect, and Excellence. We support each other by fostering a culture of team engagement that creates moments that matter – every interaction, every time.

Compassion – We imagine what others are going through, work to alleviate suffering, and create joy whenever possible.
Ownership – We take pride in our work, act with integrity, and feel personal responsibility for achieving our mission.
Respect – We listen, understand, and communicate openly and politely. We recognize our diverse strengths.
Excellence – We set high standards for performance in delivering the safest patient care. We give extraordinary and meaningful experiences to our patients, their families, team members, and the community we serve.

Requirements

• Medical Director: Pediatric Emergency Medicine
• Full Time Days

Responsibilities

• Review departmental operational metrics and identify opportunities for improvement.
• Review and monitor key clinical performance indicators, including: Length of stay, Door-to-provider times, Left without being seen (LWBS) rates, Admission and transfer metrics, Return visits, Patient safety events.
• Partner with nursing and administrative leadership to improve patient flow, throughput, and resource utilization.
• Lead process improvement initiatives aimed at enhancing efficiency, quality, and patient outcomes.
• Monitor productivity, staffing effectiveness, and provider performance.
• Participate in strategic planning and growth initiatives for pediatric emergency services.
• Lead departmental quality improvement (QI) and patient safety initiatives.
• Participate in development and implementation of evidence-based clinical pathways and best practices.
• Participate in peer review and case review activities.
• Act as a key participant in root cause analyses and corrective action plans following significant events.
• Ensure compliance with regulatory, accreditation, and hospital standards.
• Develop and maintain physician and advanced practice provider schedules.
• Ensure appropriate staffing levels to meet patient demand and operational goals.
• Manage schedule adjustments and coverage needs.
• Coordinate onboarding and integration of new providers.
• Collaborate with staffing and recruiting teams to maintain adequate workforce coverage.
• Lead physician and APP recruitment efforts.
• Conduct candidate interviews and participate in hiring decisions.
• Develop retention strategies to promote provider engagement and satisfaction.
• Mentor new clinicians and facilitate professional development opportunities.
• Foster a positive departmental culture focused on teamwork, accountability, and excellence.
• Provide ongoing feedback and performance coaching to physicians and APPs.
• Conduct formal performance evaluations.
• Develop improvement plans when performance deficiencies are identified.
• Address professionalism concerns and behavioral issues.
• Participate in disciplinary actions consistent with hospital and organizational policies.
• Recognize and reward exemplary performance.
• Review patient experience data and satisfaction metrics.
• Lead initiatives designed to improve patient and family experience.
• Investigate and respond to patient complaints and concerns as appropriate.
• Promote communication strategies that enhance patient and family engagement.
• Collaborate with nursing and ancillary services to improve the overall care experience.
• Support continuing medical education and professional growth of providers.
• Participate in educational activities for physicians, APPs, nurses, residents, and students.
• Promote pediatric emergency preparedness and competency throughout the organization.
• Facilitate implementation of new clinical guidelines and educational initiatives.
• Represent the pediatric emergency department on hospital committees and leadership councils.
• Collaborate with pediatric subspecialists, hospitalists, intensivists, EMS agencies, and referring providers.
• Support community outreach and pediatric emergency preparedness initiatives.
• Participate in business development and service line growth activities.
• Assist with departmental budgeting and resource planning.
• Monitor productivity, staffing costs, and operational performance.
• Identify opportunities for cost-effective care delivery while maintaining quality standards.
• Support initiatives that improve departmental financial performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director