Medical Device Technician
About The Position
The Medical Device Technician (MDT) supports Respiratory Therapist services by delivering, setting up, and maintaining specialized respiratory products and other equipment for patients in their homes. This part-time position is based in the White River Junction, Vermont office and is scheduled two days per week. The role provides technical support to Massachusetts patients using CPAP, BPAP, and other sleep equipment for sleep apnea diagnoses, including APAP and BPAP devices, masks, oxygen concentrators, and regulators. The MDT provides telehealth instruction to patients and/or caregivers on equipment use and respiratory care procedures, escalating questions to a Respiratory Therapist when appropriate. The position coordinates patient visits and equipment setup with the Customer Success team, serves as a liaison with patients and the health care team, maintains confidential financial and patient information, and completes timely documentation. The MDT participates in required trainings and ongoing education, develops positive relationships with patients and families, and joins the on-call rotation as needed. Under Massachusetts law, the technician must complete 500 hours under the direct supervision of a Massachusetts Licensed Respiratory Therapist.
Requirements
- Must be eligible to work in the United States without requiring current or future work authorization from the employer.
- Valid U.S. driver's license with no more than two moving violations or at-fault accidents within the past three years.
- Must be at least 18 years old.
- One year of customer service experience.
- Proficiency using a PC, iPad, and software for email, documentation, and notes.
- Effective and professional verbal and written communication skills.
- Strong customer service skills.
- Professional computer experience, especially with Microsoft Office Suite.
- Ability to work independently to investigate and make decisions.
- Strong attention to detail.
- Strong organizational skills.
- Ability to prioritize and complete work amid interruptions in a busy work area.
- Ability to comply with internal and industry-imposed guidelines.
Nice To Haves
- Experience with respiratory equipment.
- Bilingual proficiency in English and Spanish.
Responsibilities
- Provide technical support to Massachusetts patients using CPAP, BPAP, and other sleep equipment for sleep apnea-related diagnoses.
- Support equipment including Luna G3 APAP and ResMed APAP devices, Luna 3B BPAP and ResMed BPAP devices, masks, oxygen concentrators, and regulators.
- Provide telehealth instruction to patients and/or caregivers on equipment use and respiratory care procedures, escalating to a Respiratory Therapist as appropriate.
- Serve as a liaison between patients and other members of the health care team as required.
- Participate in mandatory in-services and scheduled training.
- Participate in ongoing education and training regarding respiratory patient care.
- Keep financial and patient information confidential in accordance with company mandates and HIPAA security standards.
- Coordinate patient visits and equipment setup with the Customer Success team.
- Develop good working relationships with patients and their families.
- Follow company policies and procedures and ensure timely documentation.
- Participate in the on-call rotation as needed.
- Complete 500 hours under the direct supervision of a Massachusetts Licensed Respiratory Therapist, as required by Massachusetts law.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
