Medical Device Digital Project Engineer

Hologic•Marlborough, MA

2d•Remote

About The Position

The Digital Project Engineer uses analytical, technical, and communication skills to support successful implementation of Hologic’s connected medical devices and software. The role partners with customers’ IT and clinical support teams and internal groups including Technical Sales Support, Project Management, Connectivity Services, Field Service, R&D, and Quality. The engineer elicits and interprets customers’ requirements and translates them into technical solutions by integrating Hologic products with customers’ Health Information Systems and devices. The position supports installations, upgrades, and service projects, with a focus on connectivity and interoperability with healthcare information systems. It includes remote installation and configuration of software-based products, troubleshooting, technical guidance for on-site engineers, and documentation of customer site architecture. The engineer supports customer satisfaction and quality performance, escalates issues as appropriate, maintains product and industry knowledge, and communicates opportunities for product and process improvement. The role supports Hologic’s Quality Policy and quality-system procedures. Flexible work schedules are required to support customer and company operating hours; occasional travel of up to 10% may be required. This role requires 5–8 years of experience in technical support, IT support, or a related technical role. A four-year degree in a related technical discipline is preferred; an equivalent blend of education and experience is acceptable. The position offers an annualized base salary range of $101,600 to $158,800 and is eligible for an annual bonus. Final compensation depends on factors including experience, skills, education, geographic location, business needs, and market conditions.

Requirements

5–8 years of experience in technical support, IT support, or a related technical role.
Experience troubleshooting software-, hardware-, and network-related issues.
Knowledge of networking concepts including TCP/IP, DNS, VPNs, firewalls, and remote access technologies.
Broad intermediate-level knowledge of information systems technologies, such as TCP/IP networks, client/server architectures, virtual machines, containerization, databases, storage, cybersecurity, Windows OS, Linux OS, and cloud services.
Ability to perform remote software installation, configuration, and updates.
Knowledge of remote access and device management solutions, such as remote support and management technologies, VPN, and RDP.
Knowledge of medical device communication protocols, standards, and systems, such as DICOM, PACS, HL7, and RIS/LIS.
Excellent communication skills, including the ability to explain complex technical topics to non-technical stakeholders.
Ability to understand customers’ real-world requirements and translate them into technical requirements.
Ability to work under minimal supervision from a home office and manage multiple simultaneous implementation projects.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent written and verbal communication skills.
Ability to work independently in a remote work environment while managing multiple priorities.
Commitment to continuous skills development.
Ability to sit, stand, walk, and use hands and arms for computer- and equipment-related tasks.
Ability to occasionally lift and move equipment weighing up to 40 pounds.
Ability to assemble and connect computer peripherals as needed.

Nice To Haves

A four-year degree in a related technical discipline is preferred; an equivalent blend of education and experience is acceptable.

Responsibilities

Drive successful product installations, upgrades, and service projects by supporting project teams and external customers, focusing on connectivity and interoperability with healthcare information systems.
Collaborate with pre-sales and post-installation teams to support customer success with digital and connected products.
Perform remote installation, configuration, and updates of software-based products.
Troubleshoot technical issues during installation projects.
Provide timely technical support and guidance to on-site engineers during installation and upgrade projects.
Create and update documentation of customers’ site architecture as it relates to Hologic’s connected products.
Ensure quality performance and customer satisfaction for connectivity and software installation projects.
Escalate issues to appropriate expert teams and management as needed.
Build and maintain knowledge of products and industry technologies, especially interoperability, networking, information systems, and software.
Identify product and process improvement opportunities and communicate suggestions to cross-functional partners.
Adhere to and support the Quality Policy and applicable Quality System procedures and guidelines.
Work flexible schedules as required for customer and company operating-hour coverage.
Comply with applicable FDA regulations, ISO requirements, company policies, and quality system procedures.