Medical Device Digital Project Engineer

Hologic•Marlborough, MA

2d•$101,600 - $158,800•Remote

About The Position

The Digital Project Engineer uses analytical, technical, and communication skills to support successful implementation of Hologic’s connected medical devices and software. The role partners with customers’ IT and clinical support teams and internal teams including Technical Sales Support, Project Management, Connectivity Services, Field Service, R&D, and Quality. The engineer elicits and interprets customers’ real-world requirements and translates them into technical solutions by integrating Hologic products with customers’ Health Information Systems and devices. The position supports installations, upgrades, and service projects, with a focus on connectivity and interoperability with healthcare information systems. It includes remote installation and configuration of software products, troubleshooting, customer and on-site engineer support, documentation, quality and customer satisfaction, and ongoing product and industry knowledge development. The role may require flexible scheduling to support customer and company operating hours and occasional travel of up to 10%. Additional function-related duties may be assigned based on business needs. The position must comply with applicable FDA regulations, ISO requirements, company policies, and quality system procedures.

Requirements

5–8 years of experience in a technical support, IT support, or related technical role.
Experience troubleshooting software, hardware, and network-related issues.
Knowledge of networking concepts, including TCP/IP, DNS, VPNs, firewalls, and remote access technologies.
Broad intermediate-level knowledge of information systems technologies, such as TCP/IP networks, client/server architectures, virtual machines, containerization, databases, storage, cybersecurity, Windows OS, Linux OS, and cloud services.
Experience with remote software installation, configuration, and updates, and remote access and device management solutions such as VPN and RDP.
Knowledge of medical device communication protocols, standards, and systems such as DICOM, PACS, HL7, and RIS/LIS.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent written and verbal communication skills, including the ability to explain complex technical topics to non-technical stakeholders.
Ability to understand customers’ real-world requirements and translate them into technical requirements.
Ability to work independently with minimal supervision from a home office and manage multiple simultaneous implementation projects and priorities.
Continuous skills development.
Ability to sit, stand, walk, and use hands and arms for computer- and equipment-related tasks.
Ability to occasionally lift and move equipment weighing up to 40 pounds.
Ability to assemble and connect computer peripherals as needed.
Ability to accommodate a flexible work schedule and occasional travel of up to 10%.

Nice To Haves

A four-year degree in a related technical discipline is preferred; an equivalent blend of education and experience is acceptable.

Responsibilities

Drive successful product installations, upgrades, and service projects by supporting project teams and external customers, with a focus on connectivity and interoperability with healthcare information systems.
Collaborate with pre-sales and post-installation teams to support customer success with digital and connected products.
Perform remote installation and configuration of software-based products.
Troubleshoot technical issues during installation projects.
Provide timely technical support and guidance to on-site engineers during installation and upgrade projects.
Create and update documentation of customer site architecture as it relates to Hologic’s connected products.
Ensure quality performance and customer satisfaction for connectivity and software installation projects.
Escalate issues to appropriate expert teams and management as necessary.
Build and maintain in-depth knowledge of products and industry technologies, particularly interoperability, networking, information systems, and software.
Identify opportunities for product and process improvement and communicate suggestions to cross-functional partners.
Adhere to and support the Quality Policy and applicable Quality System procedures and guidelines.
Work flexible schedules as required to provide coverage during customer and company operating hours.
Travel occasionally, as required.
Perform other function-related activities and duties as business needs dictate.