Medical & Dental Billing Clerk and Administrative Assistant

Winters Healthcare • Winters, CA

4d • Hybrid

About The Position

Winters Healthcare is seeking an organized, adaptable, and detail-oriented professional to support its revenue cycle, administrative operations, and Board Governance functions. This unique blended role includes approximately 60% medical and dental billing and accounts receivable coordination, 20% administrative support, and 20% Board Governance support. The Billing Clerk and Administrative Assistant will support the full billing cycle including accuracy, claims management, payment posting, patient billing inquiries, administrative coordination, and Board activities, including meeting preparation, governance materials, records management, and Board member support. Reporting to the Revenue Cycle Manager, with guidance from the Executive Director, this role is essential to ensuring smooth financial, administrative, and governance operations. The ideal candidate is highly organized, proactive, technologically savvy, and skilled at building relationships.

Requirements

• Minimum 2-year experience with Epic EMR, along with basic understanding of billing practices
• Medical Billing Certificate or equivalent work experience in a health center using EPIC EMR.
• Knowledge of medical and dental billing, reimbursement practices, CPT, ICD-10, Medi-Cal policies, and healthcare revenue cycle processes
• Proficient in Microsoft Office Suite (Word, Excel, Outlook), electronic health records, medical billing software, and standard office technology.
• Strong organizational, time management, and critical thinking skills with exceptional attention to detail and the ability to manage multiple priorities.
• Excellent written, verbal, and interpersonal communication skills, with the ability to build positive relationships with patients, employees, Board members, and community partners.
• Demonstrated commitment to exceptional customer service, with experience serving diverse, low-income, and medically underserved populations.
• Ability to work independently and collaboratively, exercise sound judgment, maintain strict confidentiality, and handle sensitive information in accordance with HIPAA requirements.
• Adaptable, proactive, and resourceful, with the ability to anticipate needs, solve problems, and support multiple organizational functions with professionalism and discretion.
• A passion and dedication for serving the health care needs of our clients.
• Authorization and consent for Winters Healthcare to investigate candidate’s background with a consumer report for employment purposes, to evaluate candidate/employee for employment, promotion, reassignment, or retention as an employee

Nice To Haves

• Epic and FQHC experience preferred.
• Bilingual in Spanish is preferred.
• Medical Billing Certificate or Certified Coder
• Experience in a Federally Qualified Health Center (FQHC) or community health center setting.
• Experience supporting executive leadership, boards, or committees.
• Knowledge of Family PACT, CHDP, Medi-Cal, Medicare, and other government-sponsored programs.

Responsibilities

• Provide exceptional customer service by assisting patients with billing, insurance, and payment arrangements.
• Evaluate patients' financial statuses, establish budget payment plans, and follow up on delinquent accounts.
• Prepare and submit clean claims to insurance companies, including state, federal, and county programs.
• Audit accounts in the Epic billing system to ensure correct billing procedures are followed and respond to inquiries.
• Manage daily billing work queues to ensure timely filing and adherence to internal claim handling policies.
• Follow up on aging accounts to meet accounts receivable benchmarks.
• Post payments from various payer sources and perform medical collection actions, including contacting patients and correcting or resubmitting claims to third-party payers.
• Communicate and collaborate with RCM and department managers to ensure accurate CPT codes are used.
• Participate in ongoing education, staff development training, and attend staff meetings.
• Support performance and quality improvement efforts and complete other duties as assigned.
• Maintain inventory and order office, administrative, and printed materials, including business cards, letterhead, promotional items, and department supplies.
• Manage incoming and outgoing mail, including sorting, scanning, distribution, and support for Accounts Payable and Accounts Receivable documentation.
• Maintain conference room calendars, meeting scheduling and prepare meeting spaces for staff meetings, trainings, and virtual presentations.
• Support the Human Resources with the coordination and execution of employee meetings, trainings, and events, including food and beverage arrangements.
• Prepare, review, and distribute documents and correspondence as directed.
• Serve as the primary liaison to the Board of Directors (BOD), working closely with the Executive Director.
• Coordinate all aspects of Board and assigned committee meetings, including scheduling, communications, agenda and board packet preparation, meeting logistics, and virtual meeting support.
• Prepare and distribute Board materials, including agendas, financial and quality reports, consent calendar items, and other governance-related documents.
• Record, finalize, and distribute accurate meeting minutes in a timely manner.
• Support onboarding and orientation for new Board members to ensure they are well prepared for governance responsibilities.
• Attend monthly Board meetings, provide updates on marketing campaigns, special events, donor initiatives, and maintain official Board records.
• Support the Board Fundraising Committee by coordinating donor engagement activities and fundraising events.
• Conduct research and provide information for special projects and Executive Director initiatives.
• Maintain donor recognition programs, including the engraved donor tree.

Benefits

• Full health insurance benefits (medical, dental, vision, supplemental long-term disability, life insurance/ AD&D, and employee assistance program) - 95% sponsored for employee, and 70% sponsored for dependents.
• Paid time off: In addition to the weekly wellness day, 2 additional paid holidays off, and ~2 weeks of PTO (based on years of service, hours worked, and 4DWW hours).
• 401K retirement match at 3%
• Flexible Spending Account (FSA)
• $350 scrub allowance upon hire, and $200 scrubs allowance each year after the first.
• Certified Coders are eligible for continuing education allowance ($300 and 8 hours per year).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree