Medical Customer Service Representative
About The Position
🌟 Ready to Grow Your Career Where You Truly Belong? 🌟 Are you searching for more than just a job? Maybe you're looking for a place where you can expand your skillset, feel genuinely valued, and be part of a diverse team where everyone belongs. Welcome to Gastroenterology Health Partners – where we're redefining healthcare with a people-first mindset and a commitment to inclusivity, growth, and connection. Here, we’re improving the human experience – not just for our patients, but for every team member who makes it happen. We’re currently on the lookout for a passionate and experienced Medical Customer Service Representative to join our clinic in New Albany, IN (2630 Grant Line Road).
Requirements
- High School Diploma or equivalent required.
- Knowledge of medical terminology, anatomy, physiology, and pathophysiology required.
Nice To Haves
- Prior experience as a Medical Assistant required
- Bonus points for prescription management experience
- Previous experience working as a medical assistant preferred.
Responsibilities
- Answer and routes call, according to practice standards in an efficient manner (I.e., warm telephone transfer or via the EMR).
- Update basic demographic information when informed of any changes.
- Obtain, verify, and update health history of patients.
- Obtain, verify, and update medication list.
- Manage patient prescriptions as directed by provider.
- Arrange outgoing referrals as directed by provider.
- Answer basic patient questions relating to GI conditions, procedures, and medications.
- Give test results and/or relaying information at the direction of the provider.
- Review procedure reports to ensure outlined planned is followed.
- Assist with scheduling office visits, procedures, laboratory tests, x-rays, outpatient testing, hospital admissions and appointments as necessary.
- Provide patients with the appropriate educational forms, literature, and instruction as directed by the provider.
- Document patient interaction, patient education, or other communications between staff and the patient which may be pertinent to their treatment.
- Exercise critical thinking skills when assisting patients with chronic disease states.
- Ability to recognize when a situation is routine, urgent, or emergent.
Benefits
- Excellent paid time off for a healthy work/life balance.
- Generous 401(k) plan with employer match.
- Education reimbursement opportunities.
- Internal growth opportunities.
- Competitive health and supplemental benefits; with FSA and HSA options.
- Refer a friend bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
