Medical Equipment Customer Service Representative
About The Position
Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verification—and thrive in a fast-paced, patient-centered environment—this role offers the opportunity to make a meaningful impact every day. You’ll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services. Looking for a reliable CSR to work Full time in a VERY BUSY location, we have several very large contracts and a very busy work load. Looking for someone that can Multi Task and willing to service a Huge patient base, with a large volume of every day calls .This is one of the top locations for the Humana Contract within Rotech, along with three additional PSA all of which are quite large.
Requirements
- High school diploma or GED equivalent, required
- Ability to interpret and respond to various forms of communication (verbal, written, visual)
- Capable of working independently and collaboratively within a team
- Demonstrated problem-solving, time management, and organizational skills
- Excellent verbal and written communication skills in English
- Maintain confidentiality and handle sensitive information with discretion
- Strong attention to detail and ability to multi-task effectively
- Email transmission and communication
- Internet navigation and research
- Microsoft applications; Outlook, Word and Excel
- Office equipment; fax machine, copier, printer, phone and computer and/or tablet
- Ability to lift and carry office and patient equipment (minimum 35 lbs)
- Must be able to sit, stand, walk, talk, and listen for extended periods
- Regular contact with patients and equipment may involve exposure to contagious pathogens
- Requires close vision for reading small print on screens and paperwork
Nice To Haves
- One year of related work experience, preferred
- Experience in home healthcare, medical billing, or patient intake (preferred).
- Familiarity with insurance verification and reimbursement practices.
- Knowledge of medical terminology and durable medical equipment is a plus.
- May be required to cover on call, drive a company vehicle and make deliveries to patient's homes.
- Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
Responsibilities
- Ability to work cooperatively with others.
- Assist with office operations including supply monitoring, deposits, and batch reporting.
- Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
- Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
- Coordinate documentation and service setup for respiratory products and medical equipment.
- Deal politely with patients and referral sources.
- Maintain organized records and referral logs in compliance with JCAHO and company standards.
- Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
- Manage several tasks at once.
- May be required to cover on call, drive a company vehicle and make deliveries to patient's homes.
- Predictable and regular attendance (arrive to work on time).
- Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
- Provide technical assistance and support for walk-in and retail equipment requests.
- Performs other duties as assigned.
Benefits
- Generous paid time off and paid holidays
- Overtime pay for non-exempt positions (as applicable)
- Commission for Account Executives
- Bonus and incentive opportunities
- Fixed and variable car reimbursement for Area Managers and Account Executives
- Car, mileage, and telephone reimbursement (as applicable)
- Employee discount and recognition programs
- Employee Assistance Program (EAP)
- 401(k)
- HSA
- FSA/Dependent Care FSA
- Medical, prescription, dental, and vision coverage
- Life insurance, disability, accidental death, identity protection, and legal services
- Meru Health mental health and Mercer SmartConnect Medicare programs
- Livongo Diabetes and High Blood Pressure programs
- Healthcare Bluebook and RX Savings Solutions programs
- Hepatitis B (HEPB) and TB vaccinations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
