Customer Service Representative - Medical Transportation

EMS • Omaha, NE

5d • Onsite

About The Position

Agents will provide excellent service, and assist customers with medical transportation and accommodation reservations in Alaska. You must have a high level of urgency, empathy and customer service for this program. Must be able to answer inbound customer calls in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and our client’s account procedures and managing priorities.

Requirements

• High level of urgency, empathy and customer service
• Above average customer service skills
• Strong written and verbal communication skills when interacting with customers and co-workers
• Friendly and energetic attitude
• Computer knowledge and Internet skills
• Ability to navigate between multiple computer screens/tabs
• Quick learner who enjoys using trouble-shooting and problem solving skills
• Ability to work both as an individual and as a team member
• Schedule availability for 11:30am-8:30pm Tuesday-Saturday (Sunday/Monday off)

Nice To Haves

• Familiarity with phone Apps, Internet, Email, and Microsoft Office
• Previous call center experience preferred

Responsibilities

• Provide excellent service
• Assist customers with medical transportation and accommodation reservations in Alaska
• Answer inbound customer calls in a timely and productive manner
• Maintain a strong relationship and communication between EMS and our client’s account procedures and managing priorities

Benefits

• Paid on-the-job training
• Medical, dental, vision, and life insurance benefits
• Causal dress attire
• Individual work spaces
• Complimentary breakfast on Fridays
• Free parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED