Transportation Customer Service Representative

Quality Carriers•Stockertown, PA

6d•Onsite

About The Position

This position is the primary day-to-day contact for an assigned group of drivers (generally up to 30 drivers), consisting of company employee drivers and/or independent contractors. Drivers operate on a 24/7 basis; accordingly, an SDO is expected to participate in an on-call schedule. This schedule will vary based on location and business needs. This position handles a range of driver operation responsibilities, including but not limited to dispatching, load planning and customer service.

Requirements

Strong skills in MS Office (Excel, Word, PowerPoint, Access)
Experience with Google Apps preferred
Must have experience with transportation software including EDI, and TMW
Must have experience in the transportation industry (bulk chemical preferred but not necessary)
Ability to function as part of a team at a high level
Critical thinker
Strong communication skills (both verbal and written)
High School Diploma or GED

Responsibilities

Receive orders from customers to provide orders for all drivers available for a work assignment via Phone, Email, Fax or EDI and accurately enter them into the TMW Order Management System
Solicit Freight from customers as directed by TM and or terminal Planner and/or for all available capacity both domiciled and foreign, in the area of responsibility
Work with customers on changes to scheduled loading and delivery times, to ensure coverage, updating TMW and notifying terminal personnel as needed of all changes
Work with Planners, Drivers and other terminal personnel to ensure all customer requirements are met
Track all loads in TMW/Trip alert to proactively identify service concerns
Work with other departments as necessary to secure proper locations, correct commodity codes and proper credit approvals for all customers, ship locations and consignee locations.
Ensure all data entry is accurate and that orders get updated properly to hand off to the terminal billers
Ensure all service issues get properly documented in the NCR system