Medical Customer Service Representative
About The Position
The Customer Service Specialist supports patients and healthcare providers by managing the front-end service process in a fast-paced healthcare environment. The role involves handling communications, verifying referrals, processing orders for medical equipment and services, scheduling patients, routing inquiries, and following up on requests while maintaining accurate records and meeting productivity, quality, and service-level expectations. Hands-on training is provided, including instruction on medical equipment, company systems, and processes. Training lasts approximately one month before the employee works independently. The position is a contract-to-hire role based fully onsite in Southfield, Michigan. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, with a one-hour lunch break. The pay range is $18.00–$20.00 per hour. Eligible benefits may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave.
Requirements
- High school diploma or equivalent.
- At least one year of experience in one or more of the following: healthcare administration, insurance customer service, claims processing, medical billing, call center support, or customer service.
- Strong verbal and written communication skills.
- Excellent customer service and problem-solving abilities.
- Strong attention to detail and organizational skills.
- Ability to prioritize and manage multiple tasks simultaneously.
- Proficiency with Microsoft Office applications.
- Ability to learn new software systems and technologies quickly.
- Comfort working independently and as part of a team.
- Adaptability, proactivity, patience, and accountability in a fast-changing environment.
Nice To Haves
- Healthcare customer service or front desk experience.
- Medical equipment, referral management, or patient scheduling experience.
- Experience with healthcare software systems such as Brightree or similar platforms.
Responsibilities
- Answer inbound customer calls and respond to emails professionally and efficiently.
- Make outbound calls to patients, providers, and referral sources as needed.
- Review and verify patient referral information for accuracy and completeness.
- Create and process orders for medical equipment and services.
- Schedule patients according to physician orders and company procedures.
- Route inquiries to appropriate departments and resources.
- Follow up on customer requests and unresolved issues.
- Maintain accurate documentation within company systems.
- Meet productivity, quality, and service-level expectations.
Benefits
- Medical, dental, and vision coverage, subject to eligibility.
- Critical illness, accident, and hospital coverage, subject to eligibility.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available.
- Voluntary life and AD&D insurance for employees and dependents.
- Short- and long-term disability coverage.
- Health Spending Account (HSA).
- Transportation benefits.
- Employee Assistance Program.
- Time off or leave, including PTO, vacation, or sick leave, subject to eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
