Medical Customer Service & Collections Assistant
CentraCare•Saint Cloud, MN
•Hybrid
About The Position
Find your purpose as a Medical Customer Service and Collections Assistant with CentraCare. The Medical Customer Service Assistant serves as a primary contact for all patient billing inquiries. Assists patients in understanding billing statements to ensure swift resolution of outstanding balances. Serves as a liaison between the patient, business office and/or payors for all billing matters related to account resolution. This is a fast-paced position, individuals with conflict resolution skills and strong customer service skills tend to thrive in this role.
Requirements
- Strong written and verbal skills.
- Excellent communication, listening and negotiating skills and customer relations principles.
- Ability to prioritize and complete tasks in a timely manner with attention to detail and accuracy.
- Strong interpersonal human relations skills.
Nice To Haves
- Experience with use of Microsoft Office applications and related healthcare systems and software preferred.
- Experience in a medical billing environment working with third party payer, billing, and terminology preferred.
- Bi-lingual Spanish or Somali a plus.
Responsibilities
- Serves as a primary contact for all patient billing inquiries.
- Assists patients in understanding billing statements to ensure swift resolution of outstanding balances.
- Serves as a liaison between the patient, business office and/or payors for all billing matters related to account resolution.
Benefits
- medical
- dental
- PTO
- retirement
- employee discounts
- Tuition reimbursement
- college grant programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
