Customer Service/Collections Representative

United Auto Credit • Fort Worth, TX

1d • Onsite

About The Position

As a Customer Service & Collections Representative at United Auto Credit, you will help customers stay on track with their auto loan accounts through professional, customer-focused conversations. The role includes inbound and outbound calling using an auto dialer, documenting interactions in internal systems, and guiding borrowers with early-stage delinquency toward resolution in a fast-paced call-center environment.

Requirements

• High School Diploma or equivalent
• 1–2 years of experience in consumer collections, preferably using an auto-dialer system
• Bilingual in English and Spanish (Required)
• Strong computer literacy with proficiency in Microsoft Word and Excel, and the ability to quickly adapt to new software and systems.
• Strong negotiation, problem-solving, and probing skills applied professionally.
• Excellent telephone communication skills and the ability to spend extended periods on the phone.
• Detail-oriented with strong organizational abilities.
• Effective time management and the ability to prioritize and handle multiple tasks, including both inbound and outbound calls.
• Ability to meet goals and deadlines in a fast-paced, performance-driven environment.
• Self-motivated, dependable, and able to work independently.

Nice To Haves

• Familiarity with the auto finance industry is a plus.

Responsibilities

• Manage assigned delinquent accounts while following UACC policies and all state/federal regulations, including the FDCPA.
• Make and receive early-stage delinquency collection calls using our auto dialer system.
• Communicate clearly and professionally with customers to provide guidance and solutions.
• Use available collection tools and payment options to help customers stay current and minimize credit losses.
• Reach out promptly to delinquent borrowers to detect and resolve issues early.
• Guide customers to use electronic payment tools to expedite account resolution.
• Prevent voluntary repossessions and other credit losses through negotiation and proper application of collection resources.
• Accurately document all customer interactions in the company’s operating system.
• Meet or exceed daily, weekly, and monthly metrics, including call volume, payments collected, and promises kept.
• Collaborate with supervisors to resolve complex cases.
• Take on additional tasks as assigned, contributing to team success.

Benefits

• $600 paid upon successful completion of 3 full calendar months Introductory Period Bonus
• Performance-based monthly incentive program after 3 full calendar months

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees