Medical Communications Officer (Start Date: September 2026)

Medavie•Dartmouth, NS

3d•Onsite

About The Position

Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health. We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls. The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance. In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few. There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions. The position entails, but is not limited to the following: Maintains high standards for health, safety, welfare and ethical behavior Adheres to all policies, procedures, directives and Standard Operating Guidelines of agencies, institutional and regulatory bodies which are approved and/or adopted by the Centre Responsible to fulfill various functions of the role including but not limited to, processing of incoming calls, dispatching of appropriate resources and handling general inquiries according to proper procedure Responsible for maintaining a clean and organized workspace Responsible to ensure the timely and accurate completion of required paperwork and reports

Requirements

Minimum Grade 12
Current First Aid/CPR certification
Ability to successfully complete specialized training provided by EMC
Ability to accurately type 25 words per minute.
Ability to work under pressure in a fast paced environment
Excellence in customer service
Excellent communication and interaction skills
Functional working knowledge of computer software, including but not limited to Microsoft Office
Proper telecommunications technique and etiquette

Nice To Haves

Shift work experience an asset.
Work shifts, including evenings, weekends and holidays
Paramedic licensure through the Nova Scotia College of Paramedics is considered an asset but not required
Experience as a Communications Officer/Dispatcher within a high-performance Medical Communication Centre an asset
Candidates who are bilingual

Responsibilities

Processing of requests for service for the provincial EHS system.
Acting as a call taker or dispatcher during shift operations.
Serving as the first contact with the caller, calming and directing incoming callers.
Passing on pertinent information and providing direction to responding agencies.
Performing several tasks at one time.
Contributing to the overall operational status of the Communication Centre.
Meeting or exceeding customer/patient expectations during assigned shifts.
Assisting with the effective, indirect delivery of patient care by aggressively following Deployment Plans and standardized call-taking procedures.
Effectively delivering pre-arrival and post-dispatch instructions.
Practicing positive collaborative practice with all team members.
Participating in and supporting all safety related initiatives.
Acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.
Processing of incoming calls, dispatching of appropriate resources and handling general inquiries according to proper procedure.
Maintaining a clean and organized workspace.
Ensuring the timely and accurate completion of required paperwork and reports.