CANADA SUMMER JOBS - Medical Clinic Receptionist (Health Centre Reception Assistant)

Yonge Street Mission•Toronto, ON

6d•$18•Onsite

About The Position

We are seeking a Medical Clinic Receptionist (Health Centre Reception Assistant) who will provide excellent, welcoming, efficient and professional receptionist, client referral support, and assisting with health-specific administrative needs in the Evergreen Health Centre. The incumbent will work an 8 week contract of 35 hours per week with expectation to be flexible as needed. The successful candidate will further develop skills in building relationships with hard-to-reach populations, crisis intervention and conflict management, empowering community members towards their goals, and administrative support in a health care context. Please note that this job opening is for Canada Summer Jobs applicants only, who must meet the participant requirements under the Canada Summer Jobs Agreement with the Employment and Social Development Canada as outlined: between 15 and 30 years of age (inclusive) at the start of employment; a Canadian citizen, permanent resident, or person on whom refugee protection has been conferred under the Immigration and Refugee Protection Act and; have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

Requirements

Educational training or experience working in a health care facility
Medical office administration experience preferred
Experience or strong interest in working with vulnerable populations
Excellent telephone etiquette and customer service skills
Proficient in English (mandatory)
Excellent oral and written communication skills (mandatory)
Ability to speak other languages an asset
Strong interpersonal and conflict resolution skills
Ability to work independently and as part of a team
Ability to stay composed and work well under pressure
Ability to manage and prioritize competing demands
Compassionate, reliable, adaptable, self-motivated, and innovative
Willingness to learn and be coached
Excellent working knowledge and experience with MS Office software, Google functionality, EMRs and other databases
Experience working in a multicultural, multi-faith setting, and those with multiple challenges
Awareness and understanding of patient privacy and confidentially with working knowledge of Personal Health Information Protection Act
Training in crisis prevention intervention and knowledge of trauma-informed care an asset
Valid CPR First Aid
A vulnerable sector police check is required

Nice To Haves

Ability to speak other languages
Training in crisis prevention intervention and knowledge of trauma-informed care

Responsibilities

Greet and welcome clients, students, volunteers and guests
Ensure reception and waiting areas are clean, organized, and presentable
Promote and ensure a safe space for clients, volunteers, staff, students and guests
Reception duties including answering, screening, and forwarding phone calls, faxing, and managing email correspondence and courier/mail deliveries
Register new clients and update contact information for returning ones
Process intake forms, consent forms, service agreements and creating new client accounts on the appropriate database
Providing general administrative support, including filing, copying, and data entry
Schedule appointments and provide appointment reminders and confirmations
Answer client inquiries and record stats as per clinic procedures
Connect client to internal and external resources as needed
Communicate changes to schedules promptly with clients, volunteers and staff
Assist volunteers with basic tech support and contacting IT for assistance as needed
Prepare clinical rooms, equipment, electronic devices for health care providers prior to opening
Adhere to and comply with infection control protocols
Disinfect all surface areas throughout the day and as required
Coordinate laboratory specimen pick-ups as needed
Ensure and maintain strict adherence to privacy and confidentiality policies in accordance to the Personal Health Information Protection Act
Organizing and maintaining patient files, both physical and digital, ensuring accurate and up-to-date information is readily available to healthcare providers
Ensure accurate data entry and record keeping in various databases including Google sheets, Paradigm, CHR and OSCAR electronic medical records
Manage all electronic medical record correspondence (ie. Inbox, referrals, etc.)
Respond to emergency situations in accordance with clinic and/or YSM policies and procedures
Report all safety and/or security incidences both physical and electronic to management in a timely manner