MEDICAL CLINIC ADMIN COORDINAT

The Pueblo of Sandia•Rio Rancho, NM

3d•$23 - $26•Onsite

About The Position

Serves as the Health Center receptionist, patient registration and scheduler for patients being seen in the Pueblo of Sandia Health Center. The Medical Center Administrative Coordinator position is the starting point of information into the Electronic Health Record (EHR) that supports the functions of the patient experience and the Business Office. Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.

Requirements

High School Diploma, GED certification or equivalent
Two (2) years’ experience in general office and/or records management in a dental office.
Must possess and maintain a valid, unrestricted New Mexico Driver’s License.
Must be able to successfully pass a stringent background investigation and character investigation in compliance with PL 101.630.
Will require a pre-employment and random drug screening.
Knowledge of the Privacy Act of 1974, HIPAA and Freedom of Information Act in regard to the patient’s right to confidentiality, and procedure for obtaining authorization for release of information from patient’s medical records.
Knowledge of processes for providing customer and personal services.
Knowledge of administrative and clerical procedures and systems.
Knowledge of eligibility requirements of IHS programs.
Knowledge of approved IHS document requirements needed for services.
Knowledge of current state laws concerning vital statistics records and birth/death certificates accuracy.
Ability to answer intelligently, tactfully and accurately those questions raised by patients.
Knowledge of interview techniques to be able to refer inquiries to the appropriate personnel.
Knowledge of medical terminology, medical abbreviations, pharmaceutical terms, hospital terms and medical abstracts.
Ability to communicate both verbally and in writing.
Ability to listen and assess patients’ needs.
Ability to retrieve patient record information and data.
Ability to operate general computerized office machines and equipment.
Ability to deal effectively with the public and support staff.
Ability to use Windows based software in word processing and spreadsheets.
Knowledge of standard office procedures and filing systems.
Ability to work independently and efficiently.
Knowledge and compliance of privacy/confidentiality requirements.
Must be versatile and able to adapt to changing work assignments.

Nice To Haves

Academic work

Responsibilities

Identifies patients who have, or are eligible for alternate resources, by screening and interviewing effectively during the registration process and referring to the Business Office as appropriate.
Completes all required patient demographic information and applicable documentation including but not limited to AOB, ROI and HIPAA.
Maintains patient demographic and imaging information included but not limited to insurance information and authorization documentation signatures that enable Sandia Health Center to bill health care services provided by the clinic from all alternate resources including non-beneficiary services and assists patients in completing new or updated forms as appropriate.
Schedules all appointments for all general, dental and specialty clinics provided at the Sandia Health Center. Appointments are entered into the Patient Registration (BPRM) system.
Notifies patients of follow up care as requested by the provider, including cancelled or rescheduled clinics.
Checks in and out all patients for every visit, schedules follow up appointments when appropriate at time of check out.
Prior to making outbound appointment reminder calls at least 24 hours before appointment, verifies that medical coverage is in effect and all required authorization documentation is within a valid time frame.
Directs patients to Preferred Referred Care Case Manager for questions about referrals for services not available through the Pueblo of Sandia Health Center.
Scan all in-house medical records into Vista Imaging.
Maintains the privacy and confidentiality of patient information in accordance to the Privacy Act, Health Insurance Portability and Accountability Act (HIPAA), and the Electronic Health Record (EHR) system policies and procedures.
Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.
Demonstrates strong interpersonal skills in building a cohesive working relationship with co-workers and internal/external contact.
Performs other miscellaneous job-related duties as assigned.