Veterinary Medical Case Coordinator

Imperial Animal Hospital • Imperial, MO

3d • Onsite

About The Position

Imperial Animal Hospital is looking for a Medical Case Coordinator to help our doctors, technicians, and clients navigate more complex medical cases. This role requires an experienced veterinary technician who is proactive and detail-oriented.

Requirements

• RVT/LVT/CVT OR 4+ years of strong veterinary technician experience.
• Excellent clinical judgment and technical skills.
• Comfortable with veterinary medications, lab work, cytology, radiographs, and triage.
• Strong communication and client service skills.
• Comfortable working in Cornerstone and electronic medical records.
• Organized, dependable, and able to anticipate what the team needs next.

Nice To Haves

• Calm, confident, compassionate veterinary professional who enjoys solving problems, helping doctors stay prepared, and making sure clients understand their pet's care.

Responsibilities

• Review medical records before appointments and identify important history, medications, lab trends, and concerns.
• Prepare the DVM with a quick summary of the patient's history, current concerns, client expectations, and approved diagnostics.
• Identify client barriers such as medication difficulties, budget concerns, or confusion about treatment.
• Provide hands-on technical support, including blood draws, IV catheter placement, cystocentesis, cytology, radiographs, and treatment/sedation setup.
• Triage callbacks and client communications, including routine lab results, photos, and videos for DVM review.
• Coordinate complex cases such as urgent work-ins, drop-offs, and procedures.
• Support reception by helping determine appropriate appointment types and identifying patients who may need additional time.
• Keep medical records and alerts accurate and up to date.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed