Medical Care Coordinator
WELL Health Technologies Corp•Calgary, AB
•CA$55,000 - CA$55,000•Onsite
About The Position
The Medical Care Coordinator (MCC) acts as the primary administrative and patient support resource within the clinic, ensuring smooth coordination between physicians, patients, and the wider care team.
Requirements
- Previous experience in medical office administration, patient coordination, or a healthcare setting preferred.
- Strong knowledge of medical terminology and EMR systems (CHR/TELUS Health preferred).
- Excellent organizational, communication, and problem-solving skills.
- Ability to multitask, prioritize, and remain calm in a fast-paced clinical environment.
- Strong attention to detail and commitment to accuracy.
- Professional, compassionate, and patient-centered approach.
Responsibilities
- Serve as the first point of contact for patients, providing professional and compassionate communication.
- Manage patient scheduling, including booking, rescheduling, and confirming appointments.
- Track and coordinate preventive care appointments (e.g., annuals, physicals, routine screenings, and follow-up care).
- Coordinate diagnostic imaging (DI), external referrals, and requisitions; track and follow up on results.
- Maintain accurate and timely patient records in the EMR (CHR Connect).
- Support physicians with clinic workflow, appointment preparation, and follow-up communication.
- Triage patient requests (phone, email, portal messages) and direct appropriately.
- Ensure patients receive necessary forms, requisitions, and instructions.
- Collaborate with MCC Support for tracking requisitions, referrals, and lab work.
- Assist with patient onboarding and orientation to clinic programs and services.
- Handle confidential medical information in compliance with privacy standards.
- Manage inbox messages, faxing, scanning, and linking documents into patient charts.
- Provide status updates to patients regarding external appointments, tests, or requisitions.
- Communicate effectively with other departments (nursing, lab, administration) to ensure continuity of care.
- Support physicians by reducing administrative burden and optimizing clinical time.
- Room patients and prepare exam rooms for appointments.
- Clean and stock physician rooms, ensuring adequate supplies and a safe environment.
- Participate in team huddles, training sessions, and continuous quality improvement initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
