Medical Care Coordinator
About The Position
Keches Law Group, P.C. is a well-established, 50+ attorney law firm with offices in Milton, Bridgewater, and Worcester, practicing in workers’ compensation, personal injury, and medical malpractice. This role serves as the primary point of contact for clients regarding medical treatment, care coordination, and ongoing support throughout the treatment process. The Medical Care Coordinator will assist clients in navigating treatment recommendations, referrals, scheduling, and continuity of care, developing and managing individualized care coordination plans, and identifying and facilitating referrals to appropriate specialists and providers. This position also involves coordinating communication between clients, medical providers, and legal teams, and proactively identifying and helping resolve barriers, delays, missed appointments, or breakdowns in care. The role supports continuity of care, client engagement, and overall treatment progression throughout the lifecycle of the case. Additionally, the Medical Care Coordinator will maintain accurate, organized, and secure medical records, track medical updates, ensure timely delivery of records to legal teams, and support seamless transitions between providers, facilities, and care settings. Client advocacy and education are key, including educating clients on treatment options, insurance processes, and next steps, assisting in resolving billing issues, insurance questions, and claim discrepancies, and acting as a trusted point of contact for clients navigating complex medical systems. Finally, the role involves monitoring client recovery progress, flagging risks or delays, providing regular updates to attorneys and case teams, and helping align medical progress with settlement strategy and case timelines.
Requirements
- Experience in healthcare coordination, case management, medical office operations, or a related field
- Strong understanding of medical terminology, treatment workflows, and provider networks
- Exceptional organizational and follow-up skills with attention to detail
- Ability to manage multiple cases and priorities in a fast-paced environment
- Strong communication skills with the ability to work across clients, providers, and legal teams
- Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.
Nice To Haves
- Familiarity with personal injury and/or workers’ compensation cases strongly preferred
- Proficiency with case management systems (e.g., Salesforce / Litify) is a plus
Responsibilities
- Serve as the primary point of contact for clients regarding medical treatment, care coordination, and ongoing support throughout the treatment process
- Assist clients in navigating treatment recommendations, referrals, scheduling, and continuity of care
- Develop and manage individualized care coordination plans based on client treatment needs and case progression
- Identify and facilitate referrals to appropriate specialists and providers as needed
- Coordinate communication between clients, medical providers, and legal teams regarding treatment status and ongoing care needs
- Proactively identify and help resolve barriers, delays, missed appointments, or breakdowns in care that may impact treatment progression or case development
- Support continuity of care, client engagement, and overall treatment progression throughout the lifecycle of the case
- Maintain accurate, organized, and secure medical records and treatment documentation
- Track medical updates and ensure timely delivery of records to legal teams
- Support seamless transitions between providers, facilities, and care settings
- Educate clients on treatment options, insurance processes, and next steps
- Assist in resolving billing issues, insurance questions, and claim discrepancies
- Act as a trusted point of contact for clients navigating complex medical systems
- Monitor client recovery progress and flag risks or delays that may impact the case
- Provide regular updates to attorneys and case teams
- Help align medical progress with settlement strategy and case timelines
Benefits
- Discretionary bonuses, commissions, or other incentives depending on the role
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
