Medical Care Coordinator

Lyon-Martin Community Health Services•San Francisco, CA

1d•Hybrid

About The Position

The Care Coordinator acts as part of the medical support team, submitting referrals for specialty care, navigating insurance authorization for specialty care services and medical equipment, and assisting clients with complex psychosocial barriers attend and follow-up with their care plans. The Care Coordinator promotes access to care by assisting clients with navigating the larger health system and linking clients to community resources. The Care Coordinator does some case management duties such as appointment accompaniments, assisting clients with enrolling into in home support services, home nursing, paratransit, food access programs, and other social support services, and helping clients complete the paperwork necessary to update their identity documents to reflect their gender identity. This position also is the main point of contact for helping clients navigate accessing gender affirming surgeries. Care Coordinators are expected to provide all patient care in a sensitive and non-judgmental manner, to maintain a high degree of professional competence and the highest possible ethical standards, and to function as part of a care-giving team. They, along with all staff at Lyon-Martin, are also expected to uphold and imbue in others a commitment to addressing racism, ableism, gender and sexual discrimination within the organization and our clinical practice.

Requirements

At least one year experience working in a healthcare environment
Knowledge of clinical documentation (treatment plans, terminology, etc)
Culturally sensitive/humble and able to work with a diverse population
Experience working with lesbian, bisexual, transgender, non-binary, gender non-conforming, and intersex clients.
Experience working with populations with varying disabilities, racial, ethnic and cultural backgrounds and economic statuses.
Experience working with clients who do sex work, those experiencing homelessness, people who have challenges with mental illness and/or are using substances, those of with a history of incarceration, people of varying ages.
Excellent computing and data entry skills. Experience using Microsoft Office programs.
Integrity to handle sensitive information in a confidential manner
Strong communication (verbal, written and interpersonal) skills. Practices attentive and active listening and willingness to ask questions.
Flexible and open to change when facing new problems. Creatively strives to find solutions.
Excellent organization skills and ability to multitask and juggle multiple priorities
Outstanding ability to follow-through with tasks
Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility
Strong customer service skills. Sensitive to and patient with the interpersonal anxieties of others. Easy to approach. Spends the extra effort to put others at ease. Warm, pleasant, and gracious.
Maintains composure and professionalism, especially under stress.

Nice To Haves

Spanish fluency (verbal) preferred

Responsibilities

Submits referrals for specialty care, as ordered by clients’ primary care providers, including providing all information needed to insurance companies to obtain insurance approval as well as to outside providers to allow for scheduling.
Assist with scheduling specialty care appointments as needed, notify clients of appointment dates, and ensure specialty visit notes are obtained for review by the primary care provider.
Serves as the main point of contact for helping clients navigate accessing gender affirming surgeries, including scheduling appointments with mental health providers, obtaining letters of support for surgery from their mental health provider, drafting medical clearance letters for surgery, coordinating with insurance companies and surgeons’ offices, and providing support peri-operatively.
Follows up on the completion of missed specialty care appointments as directed by the referring provider through the utilization of motivational interviewing to assess for barriers to attendance; use case management techniques to provide clients with support services necessary to help them attend appointments and adhere to the plan of care.
Assists with accessing and enrolling into social support services such as Paratransit, In Home Support Services (IHSS), Home Nursing, General Assistance (GA), Short-term Disability Income (SDI), Food Stamps (CalFresh), Project Open Hand and Meals on Wheels.
Helps clients access a higher level of case management services as needed.
Helps clients complete the paperwork necessary to update their identity documents to reflect their gender identity.
Provide support and assistance to individuals with complex medical and/or mental health needs.
Participate in case conference meetings with the interdisciplinary team to develop and implement care plans to address clients’ identified goals.
Coordinate care with collateral supports to improve stability with psychosocial, mental health and/or medical concerns. This includes collaborating with case managers, therapists, hospital discharge planners, housing staff, etc.
Assists with obtaining Medical Equipment as ordered by primary care provider.
Serves as the point of contact for patients and providers with questions regarding the status of referrals.
Provide a warm and welcoming atmosphere and excellent customer service.
Other duties as assigned.