Medical Call Center Specialist - Winter Haven and Lake Wales
Florida Dermatology And Skin Cancer Centers•Winter Haven, FL
•Onsite
About The Position
We are seeking a Medical Call Center Specialist to become a part of our Dermatology team. PATIENT CARE is OUR PRIORITY and YOU ARE THE FIRST FACE OF THE PRACTICE!
Requirements
- At least one year of previous experience in healthcare
- Strong organizational skills
- Ability to thrive in a fast-paced environment
- Professional & Pleasant voice
- Detail oriented
- Ability to log a lot of necessary information into the system accurately
- Ability to work as a team
- Complete daily tasks
Responsibilities
- Answer, orient, and greet patients in an enthusiastic manner.
- Determine the appropriate clinic location and schedule patients into our computer system accordingly.
- Obtain required demographic, insurance, and eligibility information and enter it into the system accurately to ensure proper claim filing.
- Determine if the patient’s insurance needs a referral and start the referral process.
- Maintains professional working relationships with all contacts, both internal and external.
- Provide timely responses to all inquiries (verbal / written) regarding patient accounts.
- Exhibits high patient-service attitude at all times.
- 100% of work time spent on answering calls and scheduling appointments.
Benefits
- Medical
- dental
- vision
- Paid time off
- Holiday pay
- 401k with company Safe Harbor match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
