Team Manager Inpatient - Lake Wales

VITAS Healthcare•Lakeland, FL

3d•Onsite

About The Position

The Team Manager Inpatient - Lake Wales is responsible for directing all patient care services for the team, including volunteer and bereavement services. This role ensures that services are integrated into the interdisciplinary plan of care, reviews patient admissions for eligibility and appropriateness, and collaborates with physicians on palliative care measures. The manager also assures timely recertification decisions, monitors the type and level of team services provided, and manages the team schedule to ensure 24/7 coordination of services. They facilitate team meetings, participate in on-call rotations, and oversee staff supervision, management, quality improvement, regulatory compliance, customer service, cost containment, and professional development.

Requirements

Reliable transportation with appropriate license and insurance coverage for driver and passengers.
Private telephone in home.
Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care.
Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement.
Working knowledge of VITAS information system (Vx) and the ability to utilize management reports.
Two years successful supervisory experience or equivalent in a health care organization.
Current and valid R.N. License to practice in the state where the VITAS program is located.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Directs all patient care services for the team, including volunteer and bereavement services.
Ensures services are rendered as integrated components of the interdisciplinary plan of care.
Reviews information on all pending patient admissions, new admissions, and 'alive' discharges to assure eligibility and appropriateness criteria are met.
Collaborates with the team physician and attending physician regarding palliative care measures for pain and symptom management.
Assures complete and accurate data and documentation are available for recertification decisions and that those decisions are made on a timely basis.
Reviews all imminent 'alive' discharges to assure effective discharge planning.
Monitors the type and level of team services provided (staffing, medications, HME, supplies, level of care changes to inpatient and continuous care, etc.) to assure they are appropriate and responsive to patient/family needs and expectations.
Manages the team schedule and assures coordination of services 24 hours a day, 7 days a week to all patients on the team.
Facilitates team meetings, assuring interdisciplinary input into the update and revision of the plan of care in concert with the changing needs and expectations of the patient and family.
Participates in on-call rotation.
Interviews, selects, trains, supervises, evaluates and dismisses team staff in conjunction with the Patient Care Administrator.
Assures staff competence and performance levels through making field visits, evaluating documentation and providing team based in services on Vitas values, hospice principles and practices and specific team growth needs.
Acts as a resource and mentor for staff re clinical issues, documentation, inter- and intra- team problem solving and appropriate customer service behavior.
Oversees staff and volunteer schedules, scheduling and territory assignments to assure that workload is distributed equitably and that all staff are able to meet overall productivity expectations.
Reviews and approves payroll, assuring that employees have documented accurate time, mileage and additional expenses.
Monitors clinical records and all team activities to ensure that they are accurate, complete and meet required standards in accordance with VITAS policy and all regulatory bodies.
Develops and implements performance improvement activities to respond to service issues and challenges and participates from time to time in program relating to quality and service improvement.
Ensures that team completes proactive and other patient/family satisfaction surveys, and implements Quality Improvement measures and standards.
Assists with surveys and requests from regulatory bodies and intermediaries as directed by local program.
Performs substantive chart reviews to assure there is evidence that quality care is being delivered.
Participates in the Outcomes Management and annual program review.
Performs utilization review of continuous care and inpatient levels of care for all patients on team.
Assures that problems/grievances/service failures experienced by individual patients/families or physicians/MCOs are addressed with team members, vendors, other VITAS departments, and are resolved promptly and satisfactorily.
Analyzes customer service issues on team to identify causes and works with individual team members as well as entire team to improve performance.
Personally speaks with patients/families and their attending physicians when patient is considering revocation to seek satisfactory solutions to avoid unnecessary revocation.
Regularly visits LTC and Contract Bed facilities to assure care plan integration, customer satisfaction and to discuss criteria for determining appropriateness.
Participates in providing inservices to customers along with other team members, Patient Care Administrators and other program staff.
Participates in professional, voluntary or community service organizations.
Verifies/approves admitting IPOC diagnosis, treatments, staffing and supplies.
Monitors utilization of resources by every patient to assure cost effective delivery of services.
Controls and is accountable for productivity, labor and all related patient care costs with respect to budget.
Approves all bills/invoices related to patient care services.
Attends inservices, educational seminars and workshops.
Develops and achieves professional growth goals and objectives.
Participates as a mentor of newly hired Team Managers.