Medical Call Center Representa

Children’s Hospitals and Clinics of Minnesota•MN and WI Remote, MN

2d•Onsite

About The Position

This position is responsible for answering telephone calls; providing personalized seamless service to health care provider clientele and parent/patient callers; responding to inquiries with knowledge of client services and programs; and prioritizing complex and emergent situations. Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org . Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.

Requirements

One to three years of customer service work, preferably telephone-based
Strong basic computer skills and keyboarding skills
Demonstrated excellent written, verbal and interpersonal communications skills
Demonstrates a pleasant telephone voice and helpful manner
Ability to work effectively with minimal supervision; while understanding role as a part of a team
Excellent problem solving and follow up skills
Compliance with the U.S. Government Form I-9, Employment Eligibility Verification

Nice To Haves

Understanding of basic medical terminology helpful

Responsibilities

Answering telephone calls
Providing personalized seamless service to health care provider clientele and parent/patient callers
Responding to inquiries with knowledge of client services and programs
Prioritizing complex and emergent situations