Call Center Representative - Medical

GI North•Cumming, GA

1d•Onsite

About The Position

This role involves managing patient interactions via a multi-line phone system, handling appointments, patient registration, and account management within an Electronic Medical Record (EMR) system. Key responsibilities include verifying insurance, collecting payments, managing medical records, and collaborating with healthcare team members. The position requires flexibility for cross-training and potential work at different locations, adapting to practice needs and potentially irregular hours or stressful conditions.

Requirements

1-2 years of medical office and call center experience
Excellent computer skills and experience with MS Office Word, Excel and Outlook
Exceptional customer service and communication skills, verbal and written
Ability to multi-task in a fast-paced environment
Ability to work well under pressure with diverse groups of professionals and physicians
Requires reasoning ability and good independent judgment
May require working under stressful conditions and irregular hours
May require working with frequent interruptions
Work may involve prolonged periods of sitting, standing, lifting, bending, reaching and the ability to push or pull items weighing 30 pounds or less

Responsibilities

Answering a multi-line phone system and handling patient calls
Scheduling and confirming patient appointments
Completing the new patient registration process, in person, & electronically
Create and update Patient Accounts in EMR, including demographic and insurance information
Greeting patients/checking-in and checking-out patients
Verifying insurance eligibility and benefits with health plans
Obtaining referrals, precertification/pre-authorizations, as required
Collecting co-payments, coinsurances, deductibles, balances, etc... at or prior to service
Scanning and sorting medical records in appropriate location in EMR
Documenting in EMR, including management of tasks module
Managing fax inbox(es), both in EHR and standard fax
Communicating and collaborating with other health team members
Cross-training with other team-members, based on practice needs
Posting charges and payments in EMR
Completing and submitting accurate End-of-Day reconciliation utilizing EMR
Timely completion of all compliance training and testing
Other administrative duties assigned based on practice needs
Ability to work at other locations as needed
Must be open to cross training and learning other areas as needed