Call Center Representative - Medical

NewCo GI•Cumming, GA

About The Position

Answering a multi-line phone system and handling patient calls, scheduling and confirming patient appointments, completing the new patient registration process (in person and electronically), creating and updating patient accounts in EMR, including demographic and insurance information, greeting patients/checking-in and checking-out patients, verifying insurance eligibility and benefits with health plans, obtaining referrals, precertification/pre-authorizations as required, collecting co-payments, coinsurances, deductibles, balances, etc. at or prior to service, scanning and sorting medical records in appropriate location in EMR, documenting in EMR, including management of the tasks module, managing fax inbox(es), both in EHR and standard fax, communicating and collaborating with other health team members, cross-training with other team-members based on practice needs, posting charges and payments in EMR, completing and submitting accurate End-of-Day reconciliation utilizing EMR, and timely completion of all compliance training and testing. Other administrative duties assigned based on practice needs. Ability to work at other locations as needed. Must be open to cross training and learning other areas as needed.

Requirements

1-2 years of medical office and call center experience
Excellent computer skills and experience with MS Office Word, Excel and Outlook
Exceptional customer service and communication skills, verbal and written
Ability to multi-task in a fast-paced environment
Ability to work well under pressure with diverse groups of professionals and physicians
Requires reasoning ability and good independent judgment
May require working under stressful conditions and irregular hours
May require working with frequent interruptions
Work may involve prolonged periods of sitting, standing, lifting, bending, reaching and the ability to push or pull items weighing 30 pounds or less

Responsibilities

Answering a multi-line phone system and handling patient calls
Scheduling and confirming patient appointments
Completing the new patient registration process, in person, & electronically
Create and update Patient Accounts in EMR, including demographic and insurance information
Greeting patients/checking-in and checking-out patients
Verifying insurance eligibility and benefits with health plans
Obtaining referrals, precertification/pre-authorizations, as required
Collecting co-payments, coinsurances, deductibles, balances, etc... at or prior to service
Scanning and sorting medical records in appropriate location in EMR
Documenting in EMR, including management of tasks module
Managing fax inbox(es), both in EHR and standard fax
Communicating and collaborating with other health team members
Cross-training with other team-members, based on practice needs
Posting charges and payments in EMR
Completing and submitting accurate End-of-Day reconciliation utilizing EMR
Timely completion of all compliance training and testing
Other administrative duties assigned based on practice needs
Ability to work at other locations as needed
Must be open to cross training and learning other areas as needed