Medical Call Center Representative

TEKsystems•West Covina, CA

2d•Onsite

About The Position

We are seeking an experienced Bilingual Call Center Representative with a strong in healthcare to support a high-volume primary care environment. This role is responsible for managing inbound and outbound patient calls, verifying insurance and eligibility, coordinating with clinical staff, and delivering exceptional patient service.

Requirements

1–2+ years of call center experience in a medical clinic, hospital, or healthcare environment
Proven ability to manage high call volume while maintaining professionalism and accuracy
Experience with insurance verification, eligibility, and scheduling workflows
Strong customer service and communication skills
Bilingual in Spanish (required)

Nice To Haves

Familiarity with healthcare systems, EMR/EHR platforms, or scheduling tools
Ability to multitask, prioritize, and work efficiently in a fast-paced environment
Strong attention to detail and problem-solving skills

Responsibilities

Handle high-volume inbound and outbound calls (60–80+ calls per day) in a fast-paced primary care setting
Perform insurance verification and eligibility checks with accuracy and efficiency
Schedule, confirm, and reschedule appointments based on patient and provider availability
Communicate effectively with providers and staff by taking and relaying detailed messages
Provide updates to patients on the status of authorizations and referrals
Deliver excellent customer service while managing calls averaging 2–10 minutes depending on complexity
Support front office operations by covering reception duties as needed