Bilingual Medical Call Center Intake Specialist

Ortho Sport and Spine Physicians•Atlanta, GA

2d•Onsite

About The Position

Medical Call Center Representative Join the OSSP Team! Ortho Sport & Spine Physicians is a nationally recognized center of excellence in orthopedic sports medicine, spine surgery, and interventional spine care. With locations across the United States, our team is dedicated to providing state-of-the-art, minimally invasive treatments that help patients return to active, pain-free lives. We are currently seeking compassionate, energetic, and patient-focused Medical Call Center Representatives to join our growing team! This role is critical in creating an exceptional first impression for our patients and ensuring every interaction reflects the high standard of care OSSP is known for. Position Summary The Medical Call Center Representative serves as the first point of contact for patients calling our healthcare facilities. This individual plays a key role in delivering an outstanding patient experience by assisting with scheduling, answering questions, providing support, and ensuring patients feel welcomed and cared for from their very first interaction. The ideal candidate is professional, detail-oriented, organized, and thrives in a fast-paced healthcare environment while maintaining a positive and compassionate attitude.

Requirements

High school diploma or GED required
Previous healthcare, medical office, or call center experience preferred
Strong interpersonal and communication skills
Ability to communicate clearly, professionally, and compassionately with patients and team members
Highly organized with strong attention to detail
Ability to multitask and work efficiently in a fast-paced environment
Strong customer service mindset with a passion for helping others
Ability to maintain confidentiality and professionalism at all times
Bilingual (English/Spanish) strongly preferred

Responsibilities

Schedule appointments for both new and established patients across multiple OSSP locations.
Gather and verify patient information in preparation for upcoming appointments.
Handle a high volume of inbound and outbound calls professionally and efficiently.
Provide exceptional customer service while assisting patients with questions, concerns, and scheduling needs.
Listen attentively to patient concerns and help guide them toward appropriate solutions and next steps.
Process and maintain patient documentation including work status updates, FMLA paperwork, treatment plans, and related records.
Verify patient insurance coverage and ensure accurate documentation of benefits information.
Assist with the referral coordination process as needed.
Maintain accurate records and documentation within company systems.
Collaborate with clinical and administrative teams to support efficient patient workflow and continuity of care.
Perform additional duties and special projects as assigned.