Experienced Call Center Agent (or Medical Receptionist)

HEALTHSOURCE OF OHIO • Cincinnati, OH

3d • Onsite

About The Position

HealthSource of Ohio is seeking a dedicated Medical Call Center Agent to join their team. This role is crucial for facilitating patient access to medical services and ensuring accurate data entry for scheduling and clinical messaging. The agent will be responsible for promptly answering, screening, and processing medical service requests and telephone inquiries while strictly adhering to confidentiality. They will also facilitate optimal patient access, maximize accuracy of data entry, and professionally respond to all inquiries related to health services provided by HSO. The ideal candidate will have strong computer skills, including experience with Windows Operating System, email, and EHR data entry, along with 1-2 years of call center experience or equivalent medical receptionist experience.

Requirements

• High School Diploma or Equivalent required
• Strong computer skills that include a combination of experience in a Windows Operating System, e-mail, and EHR data entry required
• 1-2 years Call Center experience preferred (or equivalent Medical Receptionist experience)

Responsibilities

• Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality
• Facilitate optimal patient access and maximize accuracy of data entry for scheduling and clinical messaging
• Ability to speak clearly in order to communicate effectively between patient and provider, provide pre-visit instructions/directions, and relay provider instructions
• Responsible for professionally responding to all inquiries from callers as they relate to health services HSO provides

Benefits

• Competitive pay with eligible incentive bonuses & yearly merit increases
• Structured schedules for work-life balance with Paid Time off & Long-Term Sick Bank hours
• Full Health Benefits Package, $500 Courtesy Care Benefits & up to $2000 in HSA funds
• Student Loan Forgiveness program & tuition reimbursement
• Employer contribution driven retirement plan
• Complimentary scrubs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED