Medical Billing & Collections Generalist

Rotech Healthcare Inc.•Lafayette, IN

5d•Hybrid

About The Position

About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Overview and Responsibilities Summary We are seeking a dedicated Billing Collection Generalist for our Billing Center. In this position you are responsible for the completion of special projects as assigned by the Billing Center manager (BCM) or supervisor (BCS), working directly with them to ensure all projects are handled effectively and efficiently. Pay starting at $15 Mon - Fri scheduled shift / flex hours between 7am - 5pm Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) All manual re-billing audits are reviewed for accuracy and turned into supervisor for approval before posting, insures release of claim Contacts payer, patient or location as appropriate Documents all work done in iWorkQ via notes and patient notes in eIntake Ensures good communication with locations and payers Processes all adjustments within iWorkQ Processes doctor and insurance changes in eIntake Reports to BCC Supervisor any payer trends preventing payment Resolves emails from BCC Supervisor/BCM within 48 hours Reviews patient information in IMBS and eIntake to determine why the claim is unpaid Reviews patient information in IMBS to determine if an adjustment is valid Special Projects as assigned by the BCD with specific instructions as to how to complete and when to complete by Works with BCC Supervisor and Team Lead on resolution of payer and patient issues Performs other duties as assigned

Requirements

High school diploma or GED equivalent, required.
Effectively communicate in English; both oral and written.
Interpret a variety of communications (verbal, non-verbal, written, listening and visual).
Maintain confidentiality, discretion and caution when handling sensitive information.
Multi-task along with attention to detail.
Self-motivation, organized, time-management and deductive problem solving skills.
Work independently and as part of a team.
Email transmission and communication.
Internet navigation and research.
Microsoft applications; Outlook, Word and Excel.
Office equipment; fax machine, copier, printer, phone and computer and/or tablet.

Nice To Haves

One to three years of related prior work experience in a team-oriented environment.
Experience in medical field and administrative record management.
Strong customer service background.

Responsibilities

Completion of special projects as assigned by the Billing Center manager (BCM) or supervisor (BCS).
Review all manual re-billing audits for accuracy and submit to supervisor for approval before posting.
Contact payer, patient, or location as appropriate.
Document all work done in iWorkQ via notes and patient notes in eIntake.
Ensure good communication with locations and payers.
Process all adjustments within iWorkQ.
Process doctor and insurance changes in eIntake.
Report any payer trends preventing payment to the BCC Supervisor.
Resolve emails from BCC Supervisor/BCM within 48 hours.
Review patient information in IMBS and eIntake to determine why the claim is unpaid.
Review patient information in IMBS to determine if an adjustment is valid.
Work with BCC Supervisor and Team Lead on resolution of payer and patient issues.
Perform other duties as assigned.

Benefits

Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations