Medical Biller and Collections
About The Position
At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference. We’re looking for a Medical Biller and Collections Specialist who wants their work to mean something — someone who brings care, accountability, and purpose to managing patient accounts and payer relationships. Behind every successful infusion is a financial process that works smoothly, clearly, and fairly for patients. This role plays a critical part in ensuring billing accuracy, timely reimbursement, and clear communication — helping patients understand their responsibilities while supporting the sustainability of care delivery. In this role, you’ll contribute to work that: Helps patients feel informed and supported, not overwhelmed, by billing processes Supports clinicians and operations teams through accurate, timely reimbursement Ensures compliance with payer, state, and federal requirements Strengthens a growing, clinician‑led organization focused on long‑term outcomes The work may happen behind the scenes, but its impact is deeply felt by patients and teams alike.
Requirements
- High school diploma or GED
- Minimum of two (2) years of healthcare billing experience
- Strong computer proficiency and comfort learning billing systems
- Working knowledge of NYS Medicaid, Medicare Part B, and third‑party payers
- Ability to follow direction while managing responsibilities independently
- A strong sense of accountability and ownership over your work
- Clear, professional written and verbal communication skills
- Comfort working independently while collaborating with a broader team
- Strong prioritization and organizational skills
- A commitment to accuracy, compliance, and patient‑centered service
Nice To Haves
- Associate’s degree in Healthcare Services or a related field
- Prior billing experience with a home medical equipment or infusion provider
Responsibilities
- Manage patient and customer billing accounts efficiently and accurately in alignment with company, state, federal, and payer standards
- Submit, review, and follow up on insurance claims to ensure timely and accurate reimbursement
- Resolve denials and aged claims proactively, working toward quick resolution and payment
- Communicate clearly and professionally with patients, caregivers, internal teams, and payers regarding financial responsibilities and claim status
- Review and update patient account records to ensure accuracy and completeness
- Monitor claims aging, minimizing balances outstanding beyond established benchmarks
- Serve as a resource for reimbursement and payer processing questions
- Follow all applicable Medicare, Medicaid, state, and insurance carrier regulations
- Identify opportunities to improve billing workflows, accuracy, and patient experience
- Bring reliability, discretion, and strong follow‑through to daily responsibilities
Benefits
- The opportunity to grow with a company building something meaningful
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
