Medical Assistant-Cardiology

Yale New Haven Health•New London, CT

About The Position

The Medical Assistant assists physicians and other providers with patient care, rooming patients, and performing clerical, environmental, and organizational tasks. The role includes appointment scheduling and chart management, providing patients with information about practice services, and conveying a positive image of the practice. Employees are expected to understand and share YNHHS’s vision, support its mission, and demonstrate its values of integrity, patient-centeredness, respect, accountability, and compassion.

Requirements

High school diploma or equivalent.
Graduation from an accredited medical assistant certificate program or phlebotomy program, or certification as a CNA, EMT, or paramedic. Employees joining through a merger or acquisition may meet educational requirements through an appropriate combination of education, relevant experience, and current competencies.
At least one year of experience as a medical assistant, CNA, EMT, ambulatory care associate, patient care associate/technician, paramedic, or phlebotomist. New graduates of an accredited medical assistant certificate program with less than one year of experience will be considered.
Ability to follow directions effectively and consistently.
A mature, compassionate, and caring attitude, with sensitivity to the diverse needs of the patient population.
Flexibility, cooperation, and the ability to adapt to changing role demands.
Ability to use appropriate communication techniques to meet position requirements and foster positive interactions.

Nice To Haves

CCMA, CMA, AAMA, or RMA certification/registration; this may be accepted in lieu of graduation from an accredited medical assistant school.
Basic Life Support (BLS) certification.

Responsibilities

Identify self to patients and families, explain care-team roles, accompany patients to exam or procedure rooms, and prepare patients for visits.
Obtain and document vital signs and other measurements or tests as applicable, including height, weight, blood pressure, EKG, specimen collection, phlebotomy, INR, pulse oximetry, and spirometry.
Document medical, surgical, family, and social histories, problem lists, and medications in EPIC.
Perform screenings according to provider guidelines and assist providers with procedures.
Obtain pre-authorizations when necessary; convey instructions to patients, families, and caregivers; and provide resources and referrals as directed.
Maintain patient records, monitor the EPIC in-basket, and promptly answer and return calls with pertinent information.
Send and receive medical records, abstract new-patient records into EPIC, obtain requested lab and radiology reports, hospital notes, and referral information, and complete forms and requisitions.
Perform cross-trained front-desk duties, including greeting patients and visitors, answering calls, scheduling appointments, and maintaining and scanning records.
Set up instruments and equipment, follow infection-control principles, and clean exam and procedure rooms, instruments, and equipment between visits.
Clean and document sterilizer maintenance when applicable; order, sort, and store supplies according to department policy.
Protect patient autonomy, confidentiality, and dignity; support timely and accurate provider billing; and maintain knowledge of practice policies, HIPAA, coding, OSHA, and applicable CLIA regulations.
Respond promptly to urgent and non-urgent patient issues and promptly share patient or staff concerns with the supervisor.
Work with the Care Coordinator on Patient Centered Medical Home initiatives, attend and participate in staff meetings, and collaborate on health-promotion and disease-prevention programs.
Contribute to team and department quality-improvement and evaluation activities, advocate for vulnerable populations, and support ongoing educational experiences and continuous quality improvement.
Interact effectively and professionally with people of varied ages and backgrounds, and coordinate and participate in gathering and addressing patient and family feedback.
Assist with or perform chaperone duties for patient medical procedures as needed.
Perform other duties as required.