Medical Assistant - Family Practice

Nebraska Methodist Hospital•Omaha, NE

17h•Onsite

About The Position

The Medical Assistant supports physicians in daily family-practice clinic activities, including preparing patients for examination, performing phlebotomy and injections, assisting providers with medication, laboratory, and radiology orders, scheduling diagnostic tests, and handling patient calls. The role is based at Methodist Physicians Clinic - Regency, 10060 Regency Circle, Omaha, Nebraska, and is scheduled Monday through Friday from 7:30 a.m. to 4:30 p.m. Responsibilities span patient care on the clinic floor and by phone. The Medical Assistant prepares exam rooms and equipment, reviews patient records, obtains weights and vital signs, completes medication reconciliation, assists with provider-requested tests and records, collects and handles specimens, supports order entry, and orders and schedules tests as directed. The role also maintains tracking forms, follows up on missed appointments and procedures, supports health-coaching appointment scheduling, provides patient education as directed, performs telephone triage, handles prescription inquiries and renewals, communicates test results, and maintains clean, organized work areas. Patient care must be appropriate to the patient's age and follow provider and clinic protocols.

Requirements

Completion of an approved Medical Assistant Program that includes a clinical externship or preceptorship; alternatively, six months of current experience working in the capacity of a medical assistant; or current enrollment in a nursing program with at least half of nursing courses completed. Transcripts showing passed classes must be provided for the nursing-program option.
Knowledge of medical terminology and procedures.
Ability to manage time effectively and prioritize tasks.
Ability to type information into a computer proficiently and capture or detail information quickly.
Ability to provide caring patient-care services when speaking with patients and family members.
Ability to listen critically to patients and providers and convey information effectively.
Ability to anticipate, recognize, and resolve problems and to problem-solve flexibly across daily activities.
Ability to learn and proficiently navigate computer programs containing patient information.
Strong verbal communication skills for positive interaction with providers, staff, and patients.
Ability to follow written and verbal instructions and directions.
Understanding of the Health Insurance Portability and Accountability Act (HIPAA).
Medication Aide Registry (MAR or MAR.40) required within two months of hire.
Basic Life Support (BLS) certification from the American Heart Association or American Red Cross required within three months of hire.

Nice To Haves

Six months of previous medical assistant experience preferred.
Current American Heart Association or American Red Cross Basic Life Support (BLS) certification is strongly preferred at hire.

Responsibilities

Document laboratory work, procedures, and appointments on tracking forms; follow up on missed appointments and procedures.
Assist Health Coaches by working patient lists and scheduling appointments as directed.
Provide patient and family education as directed by providers and recommend community resources as needed.
Perform telephone triage by recording and reporting patient conditions to providers and advising patients according to provider instructions.
Clean and organize work areas, equipment, and rooms according to department and provider protocols.
Handle prescription renewals and inquiries, discuss questions with providers, and relay information to pharmacies.
Provide age-specific care and complete the annual Age Specific Quiz.
Prepare exam rooms and equipment, set up instruments, and stock supplies.
Prepare patients for provider examinations by reviewing medical records, weighing patients, checking vital signs, completing medication reconciliation, and obtaining relevant information.
Retrieve tests and medical records and obtain laboratory work as directed by providers.
Dispense medications at a provider's direction.
Assist with or perform phlebotomy; label and handle specimens, complete requisitions, collect specimens according to procedures, and perform and document quality-control activities.
Enter orders accurately and complete required documentation.
Order and schedule tests as directed by providers.
Answer calls, return phone messages, provide test results, and complete pharmacy requests according to protocols.