Charlotte Ortho - MEDICAL ASSISTANT

Sparrow•Charlotte, MI

6d•Onsite

About The Position

The Medical Assistant provides general administrative and clinical assistance to physicians and nurses treating patients. The role prepares patients for examinations and procedures, assists with patient care and procedures, coordinates appointments and testing, and performs documentation and clerical tasks. The Medical Assistant also helps maintain clean, stocked, and safe examination and procedure rooms, supports patient communication and referrals, and follows hospital policies, compliance guidelines, and customer service initiatives. Additional duties may be assigned.

Requirements

CPR/BCLS certification.
Completion of a Medical Assistant program, completion of an armed forces medic program, or six months of documented Medical Assistant experience in a similar clinic setting.
Knowledge of accrediting and regulatory standards and hospital policies related to patient care, including HIPAA confidentiality and JCAHO mandates.
Written and computer skills necessary to prepare required documentation.
Interpersonal skills to communicate effectively with patients, families, physicians, and other health care professionals.
Mental ability to complete documentation promptly, address the concerns and emotional needs of patients and families, and respond appropriately to stressful or emergency situations.
Physical ability to stand for prolonged periods, walk extensively, and transfer, lift, reposition, or assist patients, as well as properly use equipment and devices needed for patient care.
Ability to use a keyboard as required for the essential duties of the job.

Responsibilities

Prepare patients for physician visits by escorting them to exam or procedure rooms, obtaining vital signs and medical histories, updating patient information, cleaning wounds, removing sutures, changing dressings, explaining procedures, providing emotional support, and preparing patients for examinations or procedures.
Assist physicians and nurses with patient procedures as directed.
May assist with pre-operative and/or post-operative medical care for surgical patients.
Complete required documentation in a timely manner and in accordance with hospital policies.
Triage patients, provide information and assistance, schedule appointments, call in prescriptions, and notify appropriate personnel of urgent or emergency situations.
Schedule surgeries, tests, and specialist appointments, and complete required documentation.
Contact patients about test results and, as directed by physicians, arrange additional testing or new medications.
Contact other physicians’ and health care professionals’ offices to exchange information and obtain referral authorizations.
Prepare and clean exam and procedure rooms, restock supplies, clean or sterilize equipment, and report unsafe conditions or equipment needing repair.
Perform clerical tasks in support of the department or practice.
Obtain insurance pre-certifications for appointments, procedures, tests, surgeries, and medicines as required.
May transport patients to other areas within the hospital.
Support the organization’s mission, vision, values, and customer service initiatives, and comply with policies, procedures, and guidelines.
Perform other duties as assigned.