Medical Assistant Full time

Crossover Health Medical Group•Austin, TX

12d•Onsite

About The Position

Crossover Health is a national, team-based medical group focused on wellbeing and prevention. Its Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation, and other services, delivered in person, virtually, and through asynchronous messaging. The Medical Assistant helps create an exceptional patient and member experience within the clinic and beyond. The role provides welcoming, professional service, supports members during check-in and throughout their visit, and helps ensure a seamless patient-centered care experience. The Medical Assistant also supports clinicians with clinical tasks and maintains medical supplies.

Requirements

Graduate of an accredited medical assistant or surgical technician program.
At least 2 years of comparable clinical back-office medical assistant experience.
Current Basic Life Support (BLS) certification.

Nice To Haves

Excellent computer skills and familiarity with Microsoft products.
Reading, writing, and excellent oral proficiency in English.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Ability to work effectively as a key team member.
Comfort and efficiency with multitasking, issue resolution, and conflict management.

Responsibilities

Take medical histories, measure patient vitals, and collect other pertinent information to assist clinicians with patient care.
Manage inventory, place orders, and replenish medical supplies and materials.
Provide phlebotomy and immunization services.
Welcome members and handle interactions with hospitality and professionalism.
Deliver quality service and outcomes, accommodate special support requests when possible, and promptly help resolve member questions.
Assist with projects and special provider or patient requests.
Support member check-in, including benefit eligibility files, check-in technology, and clinic workflows.
Process transactions required to begin or complete visits.
Explain employer-sponsored health insurance requirements, including copays, co-insurance, and related benefits, to support members.
Answer calls, schedule appointments, respond to emails, and follow up on member needs.
Collaborate with providers and staff to deliver a seamless, patient-centered care experience.
Perform other duties as assigned.