Medical Assistant - Multi Specialty

Central Health•Austin, TX

13d

About The Position

The Medical Assistant (MA) – Multi-Specialty works in a Multi-Specialty Clinic and, under the direction of licensed medical and/or nursing personnel, performs a variety of patient-care duties. The MA collaborates with other professional disciplines and the patient’s care team to support effective care delivery, desired patient outcomes, and a positive patient experience. The role includes coordinating patient care and clinic workflow; preparing for visits; rooming patients and documenting relevant information; performing procedures and clinical duties when competency validated; helping patients understand their plans and arranging follow-up; managing messages, referrals, authorizations, and scheduling; and contributing to quality improvement, staff education, and a positive workplace culture. The MA is expected to protect confidentiality and communicate respectfully with patients, providers, and colleagues.

Requirements

High school graduation or equivalent.
Medical Assistant diploma and/or National Medical Assistant Certification.
Graduation from an accredited Medical Assistant program or equivalent military healthcare experience.
Completion of a Medical Assistant externship.
Maintain Basic Life Support (BLS) certification obtained through the American Heart Association or Red Cross.
Demonstrated knowledge of activities associated with quality Medical Assistant duties.
Strong relationship-building and customer-service skills.
Strong attention to detail and accuracy.
Ability to use computers for data entry and information retrieval.
Excellent verbal and written communication skills.

Nice To Haves

One year of Medical Assistant experience, preferably in an ambulatory clinic setting with specialty services.
Experience with Epic.

Responsibilities

Collaborate with the patient’s care team, including primary care, specialists, home care, and hospital teams, to optimize clinical outcomes.
Work with staff, patients, and providers to communicate and coordinate patient care and workflow.
Complete pre-visit planning by reviewing prior notes and confirming that relevant results and records are documented or available.
Practice AIDET during patient interactions.
Room patients using standardized workflows, verify patient information with two identifiers, and document visit details, vital signs, and other required information.
Perform competency-validated procedures as required, including EKG, spirometry, point-of-care testing, specimen collection, staple and suture removal, wound care, toenail cutting, and equipment cleaning or reprocessing.
Perform assigned clinical duties under Standing Delegation Orders, including administering medications and immunizations, preparing rooms and patients, assisting with examinations or procedures, cleaning and disinfecting equipment and rooms, stocking rooms, and performing equipment quality-control checks.
Complete visit orders and tasks, provide patient education, schedule follow-up appointments, and review the patient plan when dismissing patients.
Manage in-basket tasks and MyChart messages, assist with pre-certifications, referrals, and authorizations, and schedule clinic, hospital, and ancillary treatments and tests.
Protect patient confidentiality and treat patients with courtesy and respect.
Communicate and collaborate respectfully and professionally with care-team members about patient-centered care, processes, and clinical issues.
Develop and maintain positive working relationships with coworkers, managers, clinical support staff, providers, and business office staff.
Participate in daily patient-care huddles.
Participate in continuous quality-improvement projects.
Attend required staff meetings and educational offerings, in person or online.
Support organizational initiatives that promote a positive workplace culture.
Perform other duties as assigned.