Medical Assistant, Express Care

Mass General Brigham • Boston, MA

5d • Onsite

About The Position

Mass General Brigham Medical Group is seeking a part-time Medical Assistant to join its Express Care team, which provides timely treatment for non-emergency conditions for adults and children ages 2 and up. The team treats concerns including respiratory illnesses, infections, minor injuries, rashes, and stomach problems, with an emphasis on compassionate care and emotional support. The role supports healthcare teams by assisting with clinical and non-clinical patient services under the direction of healthcare providers. It involves direct patient interaction and collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care and address patient concerns.

The position is based at 137 Stuart Street in Boston, Massachusetts. The regular schedule is two 12.5-hour shifts per week, totaling 25 scheduled hours weekly. Express Care operates seven days a week and provides care during the day, evening, weekends, and holidays. The role requires one on-call shift per four-week scheduling period, weekend and holiday coverage, and flexibility to work overtime as needed. Employees may need to commute to other Express Care locations for on-call shifts, orientation and training, cross-coverage, staffing shortages, or other extenuating circumstances. Free parking is available at each location.

Requirements

• High school diploma or equivalent required.
• Direct Medical Assistant experience or medical-field work experience of 1–2 years required.
• Ability to commute to other Express Care locations for on-call shifts and as needed for orientation, cross-coverage, staffing shortages, or other extenuating circumstances.
• Weekend and holiday coverage, one on-call shift per four-week scheduling period, and flexibility to work overtime as needed.
• For immunization administration, certification or three years of experience administering a vaccine, with provider supervision, is required as applicable.

Nice To Haves

• Associate’s degree in Medical Assisting preferred.
• Basic Life Support preferred.
• Certified Medical Assistant credential preferred.

Responsibilities

• Assist junior Medical Assistants with day-to-day questions and responsibilities and support their learning by participating in onboarding training.
• Bring patients to examination rooms; prepare equipment for healthcare providers; interview patients to obtain medical information; measure vital signs, weight, and height; and record information in medical records.
• Explain treatment procedures, medications, diets, and physician instructions to patients; order and organize educational materials to reinforce patient education.
• Perform general office duties, including answering phones, taking dictation, and completing insurance forms; liaise with other departments and advocate for patients through positive customer service.
• Collect, log, and prepare blood, tissue, or other laboratory specimens for testing; perform phlebotomy if competence is demonstrated.
• Maintain immunization inventory and check expiration dates.
• Provide immunizations, when applicable, with the required certification or three years of vaccine-administration experience and provider supervision.
• Contribute to departmental quality initiatives, including use of two patient identifiers and hand hygiene.

Benefits

• Competitive base pay.
• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.
• Free parking at each Express Care location.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED