About The Position
The Medical Assistant assists patients, staff, and physicians to maintain efficient operations and customer service while providing quality care to a designated patient population. This role supports clinical care and office procedures, helps manage patient flow and communications, maintains department readiness and supplies, and may travel to other sites or assist other departments as staffing and business needs require. The position is full-time on a day shift, with variable start and end times and an eight-hour shift within a 40-hour workweek. Weekend work may be required as needed; on-call duty is not required.
Requirements
- Certification of completion of a Medical Assistant Program.
- AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) certification from the American Heart Association.
- Demonstrated proficiency in clinical skills and office procedures.
- Proficiency in medication administration.
- Ability to type at least 30 words per minute with 0–2 errors and proofread work.
Nice To Haves
- One year of Medical Assistant experience in a related clinical area.
- Certified Medical Assistant (CMA) certification from the California Certifying Board for Medical Assistants.
- Hospital Corpsman (HM) experience in the U.S. Navy.
Responsibilities
- Demonstrate clinical knowledge and skill within the assigned area and scope of practice, and perform or assist with tests and procedures.
- Administer medications safely and accurately according to guidelines and written orders, with required verification and documentation.
- Prepare patients for examinations and procedures; obtain consent; prepare and label biopsies; and document patient care accurately.
- Listen to patients, gather relevant information, recognize urgency, route concerns to physicians, and return calls according to physician instructions.
- May schedule appointments and review provider-approved teaching materials or written instructions with patients.
- Use universal precautions and follow infection-control policies and procedures.
- Assist Patient Service Representatives with front-desk issues, including scheduling and telephone management.
- Maintain positive service delivery and participate in clinical projects as directed by a physician or manager.
- Organize daily work, monitor patient flow and physician schedules, and complete tasks within assigned hours and service standards.
- Manage telephone messages promptly, troubleshoot problem calls, and prioritize patient needs as circumstances change.
- Respond calmly and capably to urgent and emergent situations and use sound judgment and problem-solving skills.
- Prepare reports and information for patient visits and maintain appropriate, cost-conscious supply levels.
- Participate in site inspections and inventories and complete department inventories according to guidelines.
- Enter authorizations and schedule surgeries and procedures accurately and promptly.
- Assist in other departments and travel to other sites when staffing or business needs require.
- Complete Quality Assurance assignments and support quality initiatives, including P4P, BMI, and DataMart.
- Demonstrate knowledge of department equipment and information systems, activate emergency procedures when needed, and complete AEHR tasks within prescribed timelines.
- Support and learn new applications and policies, operate and maintain department equipment, and meet typing and proofreading standards.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
