Hybrid Medical Assistant

Vanguard Skin Specialists•Colorado Springs, CO

1d•Hybrid

About The Position

Vanguard Skin Specialists is seeking a Front Office/Back Office Medical Assistant who shares their mission of making a positive impact on patients, the community, and the world. This unique hybrid role offers variety, allowing the medical assistant to work directly alongside providers in clinic supporting patient care and procedures on some days, and focusing on patient coordination and administrative support on other days. The ideal candidate enjoys balancing face-to-face patient interaction with behind-the-scenes operational work and is looking to step up and fill key gaps in the clinic while having stable hours week-to-week. The role involves cross-covering in administrative areas, with potential for weeks or months to be heavier on clinical MA work or more stable administrative work. The practice is a busy, efficient, and growing multi-provider medical practice that operates as one team with high expectations for its members.

Requirements

At least 2 years of experience in a medical assistant role.
Proven track record of working well on teams and delivering excellence.
Excellent verbal and written skills required.
Alignment with the values and mission of Vanguard Skin Specialists.

Nice To Haves

Certified/registered medical assistant preferred but not required.
Customer service experience a plus.

Responsibilities

Escort patients to exam rooms, take detailed medical history, document medications, and confirm reason for visit.
Take vitals as needed and document appropriately in the electronic medical record (EMR).
Communicate patient reason for visit and medical summary to medical providers accurately and efficiently.
Act as a chaperone for provider examinations.
Scribe during visits, accurately documenting areas examined, notable findings, treatment plan, recommended medications, and recommended procedures.
Assist providers in dermatology/plastic surgery specific procedures including administering local anesthesia, blotting during surgeries/biopsies, cutting suture, and bandaging post-procedure.
Speak with patients over the phone regarding biopsy results, medication prior authorization status, and other patient questions and concerns.
Document calls and prior authorizations in the EMR.
High-volume scheduling over the phone across all offices.
Assist with patient and doctor requests over the phone.
Triage referrals to determine priority and how to schedule.
Send outbound referrals in a timely manner, ensuring all adequate documentation and paperwork is sent for coordinated care.
Track pathology results with accuracy and communicate benign and malignant results with compassion.
Verify insurance benefits and communicate cost information with patients.