Certified Medical Assistant/Clinic Coordinator (Hybrid)

Boulder Care • Columbus, OH

5d • Hybrid

About The Position

Boulder Care is seeking a Certified Medical Assistant for a hybrid role, combining remote and in-person responsibilities. This position supports clinical teams and patients, focusing on efficient patient care, clinical workflows, and coordination. The role involves direct patient interaction, administrative tasks, and maintaining accurate electronic health records. Boulder Care is an award-winning digital clinic for addiction medicine, dedicated to improving lives through compassionate, evidence-based care. They partner with health plans, employers, and community organizations to make their services accessible. Named one of Fortune's Best Workplaces in Healthcare, Boulder fosters a culture of kindness, respect, and meaningful work.

Requirements

• Minimum of 2+ years experience as a Certified Medical Assistant
• Active, nationally recognized Medical Assistant Certification
• Certification must be held at the time of hire and maintained in good standing
• Current CPR and First Aid certification, maintained throughout employment.
• Minimum of one year experience in navigating the behavioral health system, substance use treatment, patient advocacy, care coordination, crisis hotline, peer coaching, or other relevant experience as a liaison between patients and care teams
• Exceptional clinical skills working with a care team to achieve outcomes enriching people's lives by achieving sustained recovery, and the ongoing evaluation and iteration of our care model as the company grows
• Expertise in toggling between multiple platforms in a fast-paced remote environment
• Must be comfortable with technology and have experience with common business tools (such as G-Suite, video meetings, and spreadsheets)
• Extensive experience with scheduling and maneuvering through multiple schedules
• A passion for serving the needs of people with addiction and mental health challenges, using non-stigmatizing, non-judgmental person-first language
• Knowledge of terminology used in healthcare, especially addiction medicine
• Team-focused and collaborative.
• Advocates tirelessly for patients and Care Team members
• Authorized to work in the United States without the need for current or future sponsorship

Nice To Haves

• Experience working remote / telemedicine strongly preferred
• Previous experience with Substance Use Disorder and Harm Reduction
• Lived experience with SUD or AUD recovery (your own or a loved one)
• Bilingual in English and Spanish
• Preferred experience with ZenDesk

Responsibilities

• Support patient intakes and serve as a primary contact for patients.
• Efficiently triage urgent medical or clinical requests to the Registered Nurse (RN).
• Assist with patient outreach, follow-up, care coordination, and clinical work queues.
• Support medication, pharmacy, lab, and other clinical workflows within MA scope.
• Maintain timely and accurate documentation in the Electronic Health Record (EHR).
• Partner with RNs, providers, and other care team members to support timely patient care.
• Assist with the operations and office administration at the on-site Ohio Clinic on Tuesdays and Thursdays.
• Proactively support new patients by completing necessary intake paperwork and preparation.
• Actively manage patient requests and follow up on tasks delegated by the RN team.
• Accurately enter and update patient demographics, medical history, lab results, and communication logs in the EHR.
• Resolve pharmacy questions and concerns from patients.
• Verify the successful electronic transmission of prescriptions to the patient's preferred pharmacy.
• Serve as the central point of contact for pharmacies regarding prescription clarification, refill inquiries, and troubleshooting fill delays.
• Support the ordering and tracking of lab tests from outside sources and accurately upload all results into the patient's EHR.
• Ensure all lab and testing documentation is complete, accurate, and ready for clinical review.
• Manage the scheduling and rescheduling of patient appointments.
• Identify bottlenecks and suggest improvements to care coordination workflows.
• Maintain strict adherence to all HIPAA, and relevant state/federal regulations.
• Support patient intake, rooming and clinic flow during in-person shifts.
• Prepare clinical spaces, supplies, and equipment for patient care.
• Support appropriate MA-level clinical tasks, within scope.
• Provide onsite support to patients, providers, and other clinical team members.
• Support Boulder-wide MA responsibilities and work queues when not actively needed for patient care.
• Follow all onsite clinical, safety, privacy and operational policies and procedures.
• Support the day-to-day operation of the Boulder Care office or clinical site when working onsite.
• Serve as an onsite point of contact for patients, visitors, vendors, and team members.
• Manage office and clinical supplies, including monitoring inventory, restocking, organizing, and coordinating orders.
• Maintain a clean, organized, safe, and patient-ready environment.
• Answer and return phone calls and route inquiries to the appropriate team member.
• Support incoming and outgoing mail, deliveries, documents, and other office communications.
• Identify and escalate facility, equipment, safety, or operational issues.
• Support onsite providers and team members with day-to-day administrative and operational needs.
• Complete other office and administrative duties necessary to support efficient operation of the site.

Benefits

• Contribution to meaningful, life-saving work!
• Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families
• Mental Health Services including MDLive, Talkspace, and EAP
• 4 weeks of PTO accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment
• Sick leave accrued at 1 hr for every 30 hrs paid
• 9 Paid Holidays per year
• 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment)
• 401(k) retirement savings
• Remote friendly with hardware provided to complete your work duties

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed