Medical Assistant – CCM/RPM (Remote | Bilingual)

Woodlands Primary Healthcare•The Woodlands, TX

15d•$17 - $25•Remote

About The Position

This remote Medical Assistant position at Woodlands Primary Healthcare supports Chronic Care Management (CCM) and Principal Care Management (PCM) programs. The role involves serving as a key contact for chronic disease patients, conducting monthly care coordination calls, documenting clinical interactions, updating care plans, and ensuring patient engagement with treatment goals between office visits. It requires a bilingual MA who can work independently from home with reliable internet and a quiet workspace.

Requirements

Minimum 2–3 years of experience in a clinical or care coordination role
Proficiency in eClinicalWorks (ECW) — required, no exceptions
Bilingual — English/Spanish required (spoken and written)
Must reside in the Spring, TX or Katy, TX area
Reliable home office setup with stable internet connection
Strong communication, documentation, and time-management skills
Ability to work independently with minimal supervision

Nice To Haves

Medical Assistant certification (CMA, RMA, or equivalent) preferred
Experience with CCM, PCM, or RPM programs strongly preferred

Responsibilities

Conduct monthly CCM/PCM outreach calls with enrolled patients to review symptoms, medications, and care plan progress
Accurately document all encounters and time logs in eClinicalWorks (ECW)
Coordinate care between specialists, PCP, and ancillary providers
Assist with care plan creation and updates under provider supervision
Identify and escalate urgent patient concerns to the clinical team
Maintain compliance with CMS billing requirements for CCM/PCM time tracking
Support patient enrollment and consent documentation