Medical Assistant (Bilingual)

Ritter Center•San Rafael, CA

1d•$25•Onsite

About The Position

The Bilingual Medical Assistant will perform a wide range of duties in the Medical and Behavioral Health Departments of Ritter Center’s Federally Qualified Health Center (FQHC) and is the first point of contact when working on Ritter Center’s Medical Mobile Van. Tasks primarily (although not limited to) involve assisting in the examination and treatment of patients under the direction of a Physician, and/or Family Nurse Practitioner. The Bilingual Medical Assistant has direct contact with patients and works closely with the front office staff. This position is responsible for patient registration, checking insurance eligibility, and basic patient care duties. When not in the field, this person will provide backup in our on-site clinic in the back office and perform regular MA duties. The person in this role should be culturally competent and create a welcoming atmosphere for patients with co-occurring conditions. The role primarily functions to welcome, assess, educate and recommend patient medical treatment, with occasional need to administer medical point-of-care tests, venipuncture, and support our Street Medicine Nurse Practitioner. This position may require working nights or weekends. The Bilingual Medical Assistant reports to the Clinic Manager.

Requirements

Per OSHA requirements, employment at Ritter Center requires compliance with being able to produce a negative TB test prior to the start of employment, as well as being vaccinated against COVID-19 (unless applying for an exemption) per the August 5, 2019 State Public Order for Healthcare Facilities, providers, and employees.
Per the Marin County Department of Health and Human Services, Ritter Center requires all employees to receive the Influenza vaccine (unless applying for a qualified medical or religious exemption)
Bilingual Verbal English/Spanish required.
Must have a valid Medical Assistant certificate from an accredited Medical Assistant Educational program
High School Diploma or GED completion required
Must have current CPR certification
Minimum of 6-12 months of work experience preferred but will consider new graduates from an accredited Medical Assistant program too
Ability to follow instructions and meet deadlines
Ability to work independently and as part of a team
Must possess strong interpersonal skills
Must have ability to multitask in fast paced health-care clinic environment
Must be able to communicate effectively in English, verbally and written
Must be able to work flexible hours as needed, evenings, with the possibility of weekends if necessary

Nice To Haves

Prior experience working in community health-care clinic environment a plus

Responsibilities

Escort patients to the exam room, interviews patients, measure vital signs, such as pulse rate, temperature, blood pressure, weight and height, and records information on patients’ charts
Prepare treatment rooms for examination of patients. Drape patients with covering and positions instruments and equipment
Hand instruments and materials to practitioners as directed
Maintain inventory and order medical supplies and materials
Operate electrocardiograph (EKG), and other equipment to administer routine diagnostic test or calls medical facility or department to schedule patients for tests
Give injections or treatments and perform routine laboratory tests.
Key data into computer to maintain office and patient records
Clean, sterilize and disinfect medical equipment and instruments in accordance with clinical policies and OSHA guidelines
Follow policy and procedures including universal precautions as defined by OSHA’s guidelines on Bloodborne Pathogens and Hazardous Materials standards.
Practice good people skills to maintain good public relations with patients and with fellow co-workers
Maintain patient confidentiality in accordance to Ritter’s policy and HIPAA guidelines.
Attend and participate in required meetings, training and educational programs
Perform administrative responsibilities, including checking eligibility, verifying demographics, assisting patients with filling out necessary paperwork, and making up follow-up appointments
Provide field-based services and case management triage to individuals experiencing homelessness in encampments, on the streets, and in other locations to meet their immediate needs and engage them in care by the multidisciplinary team
Provide health education and training, including COVID-19 risk mitigation, overdose prevention, and harm reduction strategies
Provide respectful engagement to adults experiencing homelessness, many of whom have complex physical and mental health conditions, and a significant lack of trust in conventional systems of care
Provide basic patient care duties such as taking vital signs, assisting patients with ambulation, wound care, venipuncture, and other basic POC testing as directed by the Medical Provider
Document patient encounters using Ritter Center's Electronic Health Record system
Crosstrain with the Behavioral Health Department to support our Psychiatric Nurse Practitioners
Perform other related work as assigned